LUXURY SALES REPRESENTATIVE at The Yard Gym (2024-08 – Present)
- Engaged customers with tailored product recommendations and exceptional service.
- Assisted in visual merchandising to enhance store appeal and customer experience.
- Developed relationships with clients to foster loyalty and repeat business.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
SALES MANAGER/ OPERATION MANAGER at THE BXNG CLUB (2021-08 – 2024-07)
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Collaborated with marketing team to create promotional materials for target customers.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
LEAD BARISTA at Starbucks (2018-08 – 2021-07)
- Resolved customer inquiries and complaints requiring management-level escalation.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
SERVER at Cafe 21 (2015-01 – 2016-07)
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took orders accurately and efficiently using point-of-sale systems.
