Kelsey Underwood

Inside Sales and Customer Service Professional with extensive experience supporting construction operations, dispatch coordination, scheduling, logistics, and customer relationship management. Proven ability to communicate with customers, drivers, vendors, subcontractors, and field crews to keep projects on schedule. Strong background in sales, CRM systems, problem-solving, and multitasking in fast-paced environments.

Licensed Insurance Sales Agent (4-40 & 2-15) at State Farm (2025-10 – 2026-06)

• Managed high-volume inbound and outbound customer communications.
• Wrote an average of 30 auto, 3 fire, and 2 health policies per month.
• Generated approximately $34,000 in monthly premium through consultative sales.
• Maintained customer records and resolved policy issues while balancing competing priorities.

Customer Experience & Finance Manager at Model City Roofing (2023-11 – 2025-09)

• Coordinated customer appointments, project schedules, financing, material deliveries, and logistics.
• Served as the primary liaison between customers, office staff, vendors, subcontractors, and field crews.
• Managed high-volume calls, emails, and CRM records in a fast-paced construction environment.
• Increased financing applications by 20–30% through consultative selling.

Inside Sales & Customer Service Manager at Honest Abe Roofing (2021-09 – 2023-11)

• Ranked #2 of 15 sales representatives for closing ratio.
• Coordinated inspections, appointments, and installation schedules.
• Worked with operations and field representatives to ensure project success.

Design Project Manager at Amazing Closets and More

Lead Production Technician at Leonard's

Pharmacy Associate at Sam's Club

Assistant Store Manager at Insight