Kelsie Riffey

Emotionally attuned Member Experience & Client Relations Specialist with a B.A. in Social Work and eight years of experience creating high-touch, relationship-driven experiences across hospitality, coaching, wellness and community-focused organizations. Known for blending warmth, professionalism and emotional intelligence to guide prospective members through personalized conversations, foster meaningful connections, and create seamless experiences from first interaction through long-term engagement. Thrive in high-touch environments where exceptional service, curiosity, and human connection are the standard.

Client Journey Specialist (Setter) at Libido Fairy (2025-12 – Present)

• Manage a high-volume pipeline of 200 inbound leads monthly, conducting outreach and qualifying conversations focused on emotional and sexual intimacy challenges
• Facilitate emotionally attuned conversations to assess client readiness, relational dynamics, and alignment with high-level coaching programs
• Built rapid trust through trauma-informed, somatic-based communication, guiding clients to book with our sales team
• Booked roughly 80 appointments a month with a 80% show rate
• Tracked lead engagement, responses, and conversion patterns to support pipeline organization, follow-up strategy, and overall client journey optimization
• Supported women navigating intimacy, desire, and relationship challenges by holding grounded, non-judgmental space that encouraged honesty and empowered decision-making

Consultant at Edge (2016-07 – 2026-01)

• Designed and facilitated workshops, retreats, and community experiences that fostered meaningful connection, personal growth, and belonging.
• Supported over 100 clients through 1:1 coaching, somatic practices, and transformational group experiences, contributing more than 1,000 hours of direct client support.
• Led weekly groups of up to 30 participants, creating welcoming environments for self-reflection, connection, mindfulness, and personal development.
• Built strong, trust-based relationships through compassionate listening, personalized support, and genuine care for each individual's experience.
• Guided individuals through periods of change, uncertainty, stress, and life transitions using somatic tools and behavior-change methodologies.
• Developed and facilitated wellness-focused experiences designed to increase self-awareness, resilience, connection, and overall wellbeing.
• Collaborated with diverse groups of individuals from varying backgrounds, fostering inclusive spaces where participants felt seen, supported, and valued.

Event & Community Manager at Highland City Club (2025-06 – 2025-12)

• Curated, coordinated, and executed 50+ member and private events annually, ranging from intimate dinners and networking gatherings to large-scale galas and community experiences.
• Designed programming that fostered meaningful relationships, conversation, and connection among members, helping cultivate a vibrant and engaged community.
• Served as a primary point of contact for members, creating welcoming, personalized experiences and ensuring a high level of hospitality and care.
• Managed all event logistics, including vendor partnerships, timelines, budgets, staffing, and guest experience, ensuring seamless execution from planning through completion.
• Developed creative event concepts and member experiences that increased engagement and strengthened members' sense of belonging within the club.
• Built strong relationships with members, vendors, and community partners through thoughtful communication, responsiveness, and attention to detail.
• Created environments where members felt seen, welcomed, and excited to participate, contributing to member retention, satisfaction, and overall community culture.

Client Journey Specialist at HEARTS DESIRE INTERNATIONAL (2024-01 – 2025-08)

• Facilitated in-depth, emotionally attuned intake sessions to assess client needs and readiness for coaching or therapeutic programming
• Acted as a central intake liaison, documenting client patterns, learning styles, and emotional presentation to inform personalized onboarding strategies
• Partnered with coaches, sales teams, and leadership to refine onboarding flow and improve retention through data-informed journey mapping
• Provided a high-empathy, trauma-informed presence for clients navigating nervous system dysregulation, relational dynamics, and life transitions—ensuring a safe, grounded entry into care

Concierge & VIP Host at WALDORF ASTORIA ARIZONA (2023-06 – 2025-06)

• Served as a primary point of contact for guests and partners, managing pre-event communications, onsite coordination, and post-event follow-up to ensure a seamless experience.
• Led guest intake, scheduling, and service flow, translating complex experiences into organized, repeatable operational processes.
• Partnered with leadership to refine onboarding workflows and standardize guest experience protocols across teams and locations.
• Maintained a calm, solutions-oriented presence in fast-paced environments, resolving real-time issues and supporting smooth transitions between experiences.
• Supported the planning and execution of community events and brand collaborations, including vendor coordination and onsite logistics.
• Managed registrations, confirmations, attendance tracking, and guest communications, proactively resolving issues and supporting accurate reporting.

B.A. in Social Work