BDC Representative at Fred Anderson Kia (2024-12 – 2025-12)
- Scheduling appointments
- Following up with customers via phone calls, texts & emails.
- Transferring Calls
- Creating Deals for Sales Department
- Establishing a relationship with customers.
- Completing daily/calendar tasks.
- Able to work on several software programs including Microsoft, google, Eleads, CRM, Dealer Daily's etc.
BDC Representative at Fred Anderson Toyota (2023-06 – 2023-12)
- Scheduling appointments
- Following up with customers via phone calls, texts & emails.
- Transferring Calls
- Creating Deals for Sales Department
- Establishing a relationship with customers.
- Completing daily/calendar tasks.
- Able to work on several software programs including Microsoft, google, Eleads, CRM, Dealer Daily's etc.
BDC Representative at Fred Anderson Nissan (2022-10 – 2023-06)
- Scheduling appointments
- Following up with customers via phone calls, texts & emails.
- Transferring Calls
- Creating Deals for Sales Department
- Establishing a relationship with customers.
- Completing daily/calendar tasks.
- Able to work on several software programs including Microsoft, google, Eleads, CRM, Dealer Daily's etc.
Contractor - Px Agent - Medly Pharmacy at CXperts (2021-10 – 2022-08)
- Assisting Patients with Medications
- Scheduling delivery for patients and their medications.
- Answering high volume calls from different states in the US.
- Solving Patients issues regarding deliveries.
- Keeping constant communication with different departments for each patient.
- Utilizing Slack, Genesys & Zendesk to complete tasks.
- Working fast paced and applying time management skills daily.
Contractor - Px Agent - Medly Pharmacy at CXperts (2021-10 – 2022-08)
Job Accomplishments
- Employee of the Month for 7months Consecutively.
- Maintained the Highest QA Score in the company for 7months.
Tech Support Specialist - Apple Call Center at Conduent-Apple (2018-09 – 2020-04)
- Troubleshooting I Phones, Pads, Ipods, Beats and Apple Watches as well as apple software for devices.
- Helping customers resolve issue and problems with devices.
- Troubleshoots all Mac devices and any cpu apple devices.
Tech Support Specialist - Apple Call Center at Conduent-Apple (2018-09 – 2020-04)
Job Accomplishments
Ramp Agent - Delta Airlines at Delta Global Services (2015-10 – 2018-09)
- Loading and downloading heavy bags or cargo.
- Plane maintenance
- Interaction with passengers and pilots
- guiding aircrafts in and out there gates
- Sending and receiving baggage to/from there flights in 20 min time frames.
- Sorting & inputting baggage numbers data.
- Making sure every bag were received to the passenger destination
- Sending agents to there gate to pick up bags from there gates
Ramp Agent - Delta Airlines at Delta Global Services (2015-10 – 2018-09)
Job Accomplishments
- Team Lead of the Baggage Belt
Warehouse associate/Stocker at Hudson Group - RDU Airport (2015-05 – 2015-10)
- Warehouse Associate: Data entry, shipping products & pricing.
- Stocker: Stocking products, checking for expired items, & sorting products.
Customer Service Associate at Wal-Mart (2013-05 – 2015-04)
- Cashier: Working the register, zoning the area, customer service, and dealing with money.
- Produce Associate: Filling the floor, culting the products, customer service, throw away, feed America, and dealing with fruits and vegetables.
Customer Service Associate at Wal-Mart (2013-05 – 2015-04)
Job Accomplishments
- Promoted to Produce Associate
Cashier/Customer Service at Adventure Landing (2011-09 – 2013-01)
- Snack Bar: Sold, cooked and served food
- Redemption Area: Cashed points for prizes and stocking.
- Front Desk: Selling Tickets, resolving customer complaints and customer service to all ages.
- Game Room: Manage game systems.
