Logistics Coordinator at Drive Time (2026-01 – Present)
- Manage logistics operations across multiple regions, coordinating vehicle movement to and from dealerships, stores and reconditioning centers.
- Handle high volume email communication, supporting transport coordination, issue resolution and operational updates.
- Performing manual dispatching using IMS tool, releasing units to appropriate carriers, sending gatepasses and releases for each unit.
- Optimize cost efficiently per unit, adjust pricing based on routes and mileage. Collaborate with carriers to adjust pricing.
- Monitor transport progress and proactively resolve delays or disruptions.
Vehicle Operations Logistics Specialist at Cox Automotive (2024-10 – 2026-01)
- Overseeing the logistics and transportation processes for a busy vehicle auction operation, aiming to enhance operational efficiency and boost customer satisfaction.
- Coordinating with clients to verify vehicle conditions, in preparation for transporting units efficiently and promptly.
- Gathering data by analyzing condition reports, and recovery databases, ensuring units are able to be dispatched.
Drop Count Team Member at Gila River Casinos (2023-02 – 2024-01)
- Perform accurate and timely retrieval of bill validator boxes from all slot machines daily.
- Transports currency from the gaming floor to vault count rooms to perform accurate data count.
- Maintains strict confidentiality of transaction data.
- Ensure accurate operation of machinery and computer applications.
Member Service Representative at University of Michigan Credit Union (2021-04 – 2021-11)
- Processing regular daily transitions; deposits, withdrawals. Opening banking accounts, and providing product knowledge.
- Resolving product issues; reversing fees, creating new cards, disputing charges.
- Regulate members privacy, ensuring their identity, requiring docusign.
- Cross trained in Call Center customer support, answering inbound calls.
Transactional Renewal Sales at SonicWall (2018-10 – 2021-04)
- Managing client licensing and renewals, by using customer relationship applications.
- Conducted 70 calls per day, to achieve KPIs and monthly sales goals.
- Build relationships with clients, IT professionals and resellers.
- Preparing quotes and presenting solutions based on different company needs.
