Kemunti Laureen

Reliable, detail-oriented and adaptable professional with experience in support work, customer service, food service and cleaning. Strong communication, organisation and problem-solving skills, with a keen eye for accuracy and quality. Currently studying a Bachelor of Community Services at Torrens University Australia in Adelaide and currently on holiday in Kenya.

Seeking remote opportunities in Quality Assurance, Live Chat Support, Customer Service, Content Editing, Data Entry, Content Moderation and Virtual Assistance. Able to work independently, follow procedures, communicate professionally with customers and clients, manage confidential information and learn new online platforms quickly. Dedicated to delivering accurate, high-quality work while meeting deadlines and maintaining professionalism.

Support Worker at Legacies

• Provide professional and respectful support to clients according to individual needs and support plans.
• Communicate effectively with clients, colleagues and other relevant professionals.
• Maintain accurate records and documentation.
• Follow workplace policies, procedures and relevant safety requirements.
• Maintain confidentiality and respect clients' privacy.
• Demonstrate patience, empathy and professionalism when assisting clients.
• Manage responsibilities independently while maintaining high standards of care.
• Observe and report relevant information accurately.
• Develop positive professional relationships with clients and colleagues.
• Adapt to different client needs and working environments.
• Transferable remote skills: Communication, documentation, confidentiality, attention to detail, problem solving, independent working and following procedures.

Support Worker at Better Care

• Assisted clients with daily activities and provided professional support.
• Communicated respectfully and professionally with clients and team members.
• Followed individual support requirements, workplace procedures and safety guidelines.
• Completed assigned tasks responsibly and within required timeframes.
• Maintained confidentiality and professional boundaries.
• Recorded relevant information accurately when required.
• Adapted to different client needs and circumstances.
• Demonstrated reliability, patience, empathy and strong interpersonal skills.
• Transferable remote skills: Customer service, communication, record keeping, accuracy, confidentiality, reliability and problem solving.

Front of House / Bakery Assistant at Bakery / Gluten-Free Food Shop

• Provided friendly and professional customer service.
• Responded to customer questions and assisted with product information.
• Processed customer orders accurately and efficiently.
• Maintained high standards of cleanliness, presentation and service.
• Worked effectively in a busy environment.
• Communicated clearly with customers and colleagues.
• Managed multiple tasks while maintaining attention to detail.
• Followed workplace procedures and food safety requirements.

Baker / Food Service Assistant at Gluten-Free Shop

• Assisted with food preparation and product presentation.
• Followed recipes, instructions and quality standards accurately.
• Checked products for quality and presentation.
• Maintained an organised working environment.
• Completed tasks within required timeframes.
• Demonstrated consistency and attention to detail.
• Worked effectively with other team members.

Cleaner at Absolute Cleaning Domestics

• Completed cleaning duties according to required standards.
• Paid close attention to detail when checking completed work.
• Managed assigned tasks independently and within required timeframes.
• Followed workplace health and safety procedures.
• Demonstrated reliability, punctuality and professionalism.
• Communicated respectfully with clients and colleagues.

Previous Work Experience at Various (2022 – 2024)

• Developed strong customer service and communication skills.
• Worked effectively with different people and in changing environments.
• Completed assigned responsibilities accurately and within deadlines.
• Demonstrated reliability, teamwork and willingness to learn.
• Developed strong organisational and interpersonal skills.

Bachelor of Community Services in Community Services – Torrens University Australia

Diploma in Nutrition