Ken Peters
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About
Customer-oriented Customer Service Manager bringing 20+-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Talented in assessing systems and developing strategies to reduce process lags. Good organizational and problem-solving abilities.
Customer Service
Manager with experience in warranty management and customer relations. Demonstrated ability to resolve inquiries regarding product warranties and conditions, ensuring timely responses to customer concerns. Led a team focused on enhancing customer service operations while maintaining knowledge of company products to effectively address complaints. Proficient in inventory control and complaint resolution, contributing to improved customer satisfaction.
Experience
Senior Warranty Specialist - Richmond Homes - Denver, CO
(2023-05 - 2025-10)
- Provided detailed explanations of product warranties, rights, and obligations to customers.
- Monitored inventory levels of replacement parts needed for effective warranty management process.
- Resolved customer service inquiries regarding warranty terms and conditions in a timely manner.
Customer Service Manager - Parkwood Homes - Denver, CO
(2012-03 - 2023-02)
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Led team engaged in delivering assistance to customer service department on daily basis.
Retail Store Manager - Ultra Diamonds - Loveland, CO
(2009-02 - 2012-03)
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Customer Service Manager - Parkwood Homes - Denver, CO
(2005-03 - 2008-11)
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma - South Gate Senior High School
Some College (No Degree) - Business Education - Los Angeles City College