Kendra Lillard

It is with great enthusiasm that I submit my resume for consideration. I possess more than nineteen years of professional work experience in rapid-paced, complex, diverse environments and academic training that makes me uniquely suited to meet the needs and requirements of the position. I am a results-driven leader who is detailed, organized, and thorough.

I believe in delivery of exemplary customer-service and work hard to develop and maintain effective working relationships through positive communication and collaboration. In the paragraphs below, I will provide further details regarding my qualifications in alignment with the posted duties of the position.

In my previous experience as an Interim Assistant Director of Admissions, Directs the daily operations of the Admissions Office. Assists in policy planning and development on all undergraduate and graduate admissions-related matters. Plans and develops strategies for admission of undergraduate students.

Assumes responsibility for the successful attainment of the university’s recruitment, selection, and enrollment goals. Directs activities of a comprehensive undergraduate admissions office which includes supervising senior managers/professionals and consulting on and implementing the institutional policy for admission and articulation; reviews special admissions cases and requests for exceptions to policies. Oversees efforts to recruit and admit a socio-economically and racially diverse student body.

Establishes and implements short- and long-range organizational goals, objectives, policies, and operating procedures; monitors and evaluates program effectiveness; effects changes required for improvement.

As the former Coordinator for International Students, I provide F-1 international students with transferring in and out of the university. Maintaining up-to-date records in SEVIS regarding activing I-20’s for the current semester, submitting their Optical Practical Training (OPT’s) or Curriculum Practical Training (CPT’s) when time permits. As well as submit changes for data corrections fixes, regarding a student’s status or changing of programs.

Receiving SEVIS alerts and taken immediate action when time permits. As well as, updating, deleting, or saving changes for the Form I-17 for recertification. These are just of few of the many responsibilities of a PDSO, that I handle daily.

I am certain that, if provided the opportunity, I will exceed expectations of this position as well. My dedication and commitment to treating each individual with dignity and respect and each task with tenacity and excellence will only increase the level of efficiency and effectiveness of the department. Thank you for your time and consideration.

Sincerely,

Kendra E. Lillard

Sequoia Pathway Academy​July 2021-Present

Maricopa, Arizona

HIGH SCHOOL ENVIRONMENTAL SCIENCE TEACHER, Plans, prepares and delivers lesson plans and instructional materials that facilitate active learning. Instructs and monitor students in the use of learning materials and equipment. Manages student behavior in the classroom by establishing and enforcing rules and procedures. Maintains discipline in accordance with the rules and disciplinary systems of the school. Provide appropriate feedback on work. Prepares classroom activities and establish and communicate clear objectives for all learning activities. Participate in department, school, and parent meetings.

Provide a variety of learning materials and resourcesfor use in educational activities. Observes and evaluate student’s performance and development. Encourage andmonitor the progress of individual students and use information to adjust teaching strategies. Develops schemes of work, lesson plans, and tests that are in accordance with established procedures. Assigns and grade class work, homework, tests, and assignments. Prepares required reports on students and activities.

Grand Canyon Education​March 2020-April 2021

Phoenix, Arizona

ONLINE UNIVERSITY ADMISSION COUNSELOR, Communicated with new and prospective online students via outbound and inbound calls, guides prospective students through GCE’s admissions processes by clearly communicating program requirements, transfer credits, payment options, time commitment, technology requirements and student support services. Introduces new students to the online classroom, works with team(s) to ensure student success. Keeps accurate records of student information observing confidentiality.

Department of Public Advocacy​November 2018-February 2020​

Frankfort, Kentucky

OFFICE SUPPORT ASSISTANT II Preformed a variety of office support duties involving the use of multi-faced office practices and procedures requiring interpretation and/or initiative; and perform duties as required such as mailing discoveries to the jail, attending jail arraignments daily and providing appointed indigency clients appropriate court dates in Court Net.

Kentucky State University​April 2016-August 2018

Frankfort, Kentucky

INTERNATIONAL COORDINATOR, Principle Designated School Official (PDSO), SEVIS certified, to assist the F-1 students and maintain up-to-date records in the Student and Exchange Visitor Program System (SEVIS). Submit student and dependent data corrections to SEVIS, such as transfer out and/or transfer in a record of a student, while that record in still ininitial status. Update records for students and dependents (Form I-20).

• Activating SEVIS records for nonimmigrant students who register for a program of study at the school.
• Maintaining records for the duration of a student’s enrollment at the school, any optional practical training, and the grace period before the student departs. Approving or requesting approval for student benefits such asemployment, reduced course load, reinstatement of F-1 nonimmigrant status, and extension of stay in the United States.
• Completing student record when students finish their program of study and leave the country.
• Terminating a student record when student fails to maintain nonimmigrant status.
• Understanding and applying applicable regulations in the administration of their programs and establishing institutional procedures to ensure institutional compliance with record keeping, retention, and reporting requirements.
• Providing students with information needed to make informed decisions regarding maintaining nonimmigrantstudent status.

Kentucky State University​February 2016-March 2016

Frankfort, Kentucky

INTERIM ASSISTANT DIRECTOR OF ADMISSIONS,Directed the daily operations of the Admissions Office. Assists in policy planning and development on all undergraduate and graduate admissions-related matters. Plans and develops strategies for admission of undergraduate students. Assumes responsibility for the successful attainment of the university’s recruitment, selection, and enrollment goals.

• Directs activities of a comprehensive undergraduate admissions office which includes supervising senior managers/professionals and consulting on and implementing the institutional policy for admission and articulation; reviews special admissions cases and requests for exceptions to policies.
• Oversees efforts to recruit and admit a socio-economically and racially diverse student body.
• Establishes and implements short- and long-range organizational goals, objectives, policies, and operating procedures; monitors and evaluates program effectiveness; effects changes required for improvement.
• Manages the processing and review of applications for admissions to all undergraduate programs, developing new application materials as needed, coordinating committees, defining and revising the review process, and ensuring that technical support and data entry are complete and successful.
• Designs, establishes, and maintains an organizational structure and staffing to effectively accomplish the organization's goals and objectives; recruits, employs, trains, supervises, and evaluates unit staff.
• Manages the development and delivery of admissions related publications and promotional materials, including both print and web-based formats.

Kentucky State University​February 2010to February 2016

Frankfort, Kentucky

GENERALIST COUNSELOR, Student One-Stop Shop (SOS). Counseled students and facilitated the resolution of issues related to enrollment, registration, financial aid, and other services and processes.

• Acted as primary Liaison to general public in responding to requests for assistance with admission and/or enrollment management; Responded to dozens of phone calls, emails and walk-ins on a daily basis
• Acted as primary Liaison to enrolled students as it relates to enrollment, financial aid, Bursar, registration and related issues; Served dozens of students/clients daily
• Employed professional judgment, crisis management and independent decision-making skills in timely resolution of student complaints
• Performed student account reviews for errors and academic advising as needed
• Utilized professional client-focused service techniques and methods in the immediate resolution of all service-related inquiries
• Analyzed and managed student records and accounts using in-depth knowledge of university policies and enrollment services, processes and procedures
• Performed complex tasks; investigated issues and developed resolutions; prioritized multiple projects and student accounts
• Creating and running reports as a Data Block Designer through Argos, Meta Data Tables, and SQL pulling data from Banner System

Kentucky State University​August 2014 to December 2014

Frankfort, Kentucky

UNIVERSITY ORIENTATION INSTRUCTOR, Academic Affairs. Responsible for helping students make a smooth transition (academic and social) to university life.

• Deliver the curriculum as developed by faculty and deans
• Develop, update and maintain syllabi based upon the approved curriculum.
• Promote student success by engaging students in the learning process
• Utilize appropriate library resources and educational technology to enhance student learning
• Ensure positive student outcomes through continuing assessment of student learning
• Conduct on-going assessment of student progress
• Participate in university wide activities for students, faculty and the community such as new student orientation, open houses, graduation exercises, faculty meetings and faculty education programs, including graduation ceremonies
• Maintain appropriate records related to students, attendance, grades, and other documents and insure delivery to the appropriate academic administrator in a timely manner

Mercer ​March 2008 to May 2009

Louisville, Kentucky

LEAD SURVEY ANALYST, Responsible for design and implementation of analytical studies in support of the US HotelIndustry Compensation Survey

• Compiled and processed hotel submissions from clients,
• Cleaned, analyzed and compiled data into spreadsheets
• Cleaned, analyzed and compiled data into spreadsheets
• Corresponded with clients daily with updates and/or changes being implemented to the survey.
• Maintained database, generated reports for Senior Managers

Kentucky State University​August 2002to January 2007

Frankfort, Kentucky

RESEARCH ANALYST, Institutional Research, Responsible for designing and conducting analytical studies in support of administrative decision making

• Scanned and distributing faculty evaluation
• Helped to complete and distribute surveys
• Helped to maintain and obtain funding
• Completing the surveys and generated reports
• Managed data input for The National Center for Education Statistic Integrated Postsecondary Education Data System (IPEDS)
• Designed and quoted cable assemblies and circuit boards
• Secured data from the University’s mainframe data base system, such as FRS, SIS, HRS, and ADS
• Produced reports using general models in conjunction with the United States Government and the

Council for Post-Secondary Education

• Managed six subordinates with the process of completing statistical data
• Organized efforts between various offices

Kentucky State University​December 1999 to September 2002

Frankfort, Kentucky

STUDENT RECORDS MANAGER, Office of Admissions. Responsible for management and all daily front desk operations in the university’s Office of the Admissions.

• Performed hundreds of time-sensitive and confidential transactions related to student accounts and changes in course registration on a daily basis
• Acted as front office liaison and customer service representative for the Admission’s Office; handled dozens of inquiries daily via phone, email, fax or person-to-person communication
• Supervised student workers; ensured that daily assigned tasks were completed; set guidelines on student work performance and trained students on professional behavior
• Improved system by which student records are filed, organized and distributed
• Improved communication protocols between and among departments in the Division of Student Affairs and the Admission’s Office

Bellarmine University

Louisville, KY 40205

Degree: Ph.D. in progress in Education and Social Change

Expected completion: May, 2022

Kentucky State University

Frankfort, KY 40601

Degree: Master of Public Administration, Specialization in Management Information Systems

Graduated: 2004

Sullivan University

Lexington, KY 40511

Degree: Bachelors of Arts in Business Management

Graduated: 2002