Kendra Middleton

Enthusiastic Administrative Assistant with excellent people skills and dedicated work ethic. Strong attention to detail and extensive knowledge of medical terminology. Organized and flexible Certified Medical Administrative Assistant. Certified by the National Healthcare Association and actively pursuing a degree in Healthcare Administration. Seeking a fast-paced position in a hospital setting.

Unit Secretary at Vibra Hospital of Charleston (2020-03 – 2020-06)

• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
• Prepared and sent financial statements to support bookkeeping functions.
• Supported administrative and healthcare staff with skilled clerical assistance.
• Managed unit call reception and routed calls to correct department.
• Provided patient information to facilitate timely admissions and discharges.
• Executed clerical tasks and assisted with all unit duties as directed.
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.
• Created and maintained accurate and confidential patient files.

Medical Receptionist at Physicians Footcare (2019-02 – 2020-03)

• Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Took messages from patients and promptly relayed to appropriate staff.
• Supported administrative and healthcare staff with skilled clerical assistance
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Ensured that all patient and insurance data was updated regularly and carefully inputted into the company's computer system.
• Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.

Medical Office Assistant at North Charleston Internal Medicine (2015-03 – 2016-04)

• Answer telephones and direct calls to appropriate staff.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Receive and route messages or documents.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Receive payment and record receipts for services.
• Work with E-clinical works & HPP systems.
• Completed registration quickly and cordially for all new patients.

Referral Coordinator at Palmetto Primary Care (2008-10 – 2012-03)

• Carefully reviewed medical records for accuracy and completion as required by insurance companies.
• Strictly followed all federal and state guidelines for release of information.
• Acquired insurance authorizations for procedures and tests ordered by the attending physician.
• Scheduled surgeries and procedures in conjunction with Surgical Coordinator.
• Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
• Efficiently performed insurance verification and pre-certification and pre-authorization functions.

Medical Billing & Coding – Southeastern Institute (2017 – 2017)

Bachelor of Science in Healthcare Management – Ashworth College Online

Pharmacy Technician – Ashworth College Online (2007 – 2007)

Health Records Specialist – Ashworth College Online (2007 – 2007)

High School Diploma in General Studies – Timberland High School (2001 – 2001)