Kenethion Derrick

Customer service and team leadership professional with experience in debt collections, account management, and production operations. Skilled in communication, training, problem-solving, and building positive customer relationships. Recognized for achieving performance goals while maintaining confidentiality and delivering compassionate service.

Team Lead - Teleperformance - Fort Worth, TX

(2023-04 - 2025-04)

• Led remote teams, collaborated effectively, and consistently met performance goals.

Account Manager - PRA Group - Fort Worth, TX

(2021-08 - 2023-02)

• Handled debt settlement negotiations, processed payments, and documented accounts.

Production Lead - HelloFresh - Grand Prairie, TX

(2017-06 - 2021-07)

• Trained employees, monitored production goals, and supported daily operations.

Call Center Representative - Target - North Richland Hills, TX

(2016 - 2017)

• Assisted customers through phone and chat support.

Cashier - Target

(2014 - 2015)

• Provided excellent customer service and supported team sales goals.

High School or Equivalent - Masters Learning Institute (2017)