CUSTOMER SERVICE REPRESENTATIVE at CHENEGA CORPORATION (2025-05 – 2026-04)
- Verified patient insurance eligibility and benefits before services.
- Assisted with insurance verification and prior authorization processes.
- Reviewed and updated patient demographic and insurance information for accuracy.
- Documented patient interactions and account updates in the electronic medical record.
- Communicated with patients, insurance companies, and healthcare providers to resolve billing and authorization questions.
- Processed account information while maintaining HIPAA compliance and patient confidentiality.
- Managed multiple tasks efficiently in a high-volume remote environment while meeting quality and productivity expectations. Researched and resolved insurance claim and payment issues.
- Delivered compassionate, professional customer service during every patient interaction
PRODUCTION OPERATOR at WEST PHARMACEUTICAL SERVICES (2024-07 – 2025-05)
- Maintained strict quality control and compliance in a regulated pharmaceutical environment
- Followed detailed procedures to ensure accuracy, safety, and regulatory compliance
- Demonstrated strong attention to detail and ability to meet production deadlines
- Worked in a fast-paced, team-oriented setting requiring precision and consistency
NUTRITION SERVICES at COREWELL HEALTH GRAND RAPIDS MI (2023-06 – 2024-03)
- Provided patient-facing support while adhering to hospital protocols and privacy regulations
- Communicated effectively with patients and healthcare staff to support care delivery.
- Managed multiple responsibilities in a high-demand healthcare environment
- Supported patient satisfaction through attentive and responsive service
DINING SERVICES at COVENANT HEALTH (2021-10 – 2022-11)
- Delivered high-quality customer service in a healthcare setting
- Maintained compliance with sanitation and safety standards.
- Contributed to positive patient experiences and overall care environment
DIETARY AIDE at HOLLAND HOME (2020-10 – 2021-04)
- Assisted residents with meals while following dietary guidelines and care plans.
- Built strong relationships with residents through compassionate service
