Kenneth Jones

Meticulous administrative and operations professional with 6+ years of experience supporting federal programs, client services, and cross-functional teams. Ability to manage high-volume workflows, coordinate projects across departments, and improve organizational efficiency. Strong background in Microsoft Excel, SharePoint, and stakeholder communication within challenging environments.

Administrative Assistant at Alexton (2024-04 – 2025-09)

• Developed organizational materials including weekly newsletters, standard operating procedures, and training videos to improve internal communication and onboarding.
• Coordinated daily operations and project task distribution across multiple FEMA departments.
• Managed executive calendars, scheduled meetings, and maintained accurate records using Excel, Microsoft Teams, and SharePoint
• Documented and summarized weekly planning meetings with senior leadership to support strategic decision-making.

Licensed Benefits Specialist at Globe Life American Income Division (Fallon Rayn Organization) (2023-10 – 2024-04)

• Enrolled clients in union-sponsored benefits programs, including whole life insurance policies.
• Consistently met weekly sales and presentation targets using leads
• Maintained client records and conducted outreach using Excel and SharePoint systems.
• Supported onboarding and training of new hires, contributing to team performance improvement.

Local Hire Agent at Federal Emergency Management Agency (FEMA) (2021-04 – 2023-06)

• Managed high-volume casework by reviewing, processing, and determining applicant eligibility for federal disaster assistance programs.
• Communicated directly with applicants to provide status updates and guidance throughout the application process.
• Conducted outbound calls to applicants and third-party vendors to verify critical case information and ensure accuracy.

Energy Broker at Washington Gas / Choosy Power (2020-11 – 2021-03)

• Achieved weekly B2B sales targets by promoting energy solutions to business clients.
• Contributed to the development of training materials for team leaders and management staff.
• Maintained internal records and verified external vendor information using Excel and client communication.

Consultant at Righteous Green Health (2019-06 – 2020-10)

• Participated in strategic planning for marketing, operations, and business development initiatives.
• Performed administrative functions including client intake, scheduling, and record management using SharePoint.
• Supported implementation of internal processes to improve organizational structure and efficiency.

Bachelor of Business Management – Howard University (2013-08 – 2017-05)