Sales & Leasing Consultant - Conicelli Toyota - Conshohocken, PA
(2022-06 - 2023-12)
- Developed a successful sales process which led to high sales volume and retention
- Ensured customer experience was priority for all
- Consistently ranked in the top 4 out of 22 salespeople for units per month and back end products
- Utilized CRM programs to successfully bring in more customers and referrals
- Effectively closed deals seamlessly with customers
Sales & Leasing Consultant - Fred Beans Ford Lincoln - Doylestown, PA
(2020-12 - 2021-11)
- Sustained strong sales by building long term relationships with customers and consistent follow up
- Executed the negotiation process efficiently while holding value with the product
- Continuously influenced customers and sales staff to maintain positive customer experience
- Retained a 100% flawless Ford Lincoln Customer Satisfaction Index score
- Achieved very high gross on units delivered and placed top three out of 20 sales representatives with monthly contests
Licensed Real Estate Salesperson - The Corcoran Group - New York, NY
(2019-03 - 2019-11)
Contracted for short term assignment as the assistant to a top producing agent, worked with very high net worth clients. Developed substantial relationships with builders and homeowners. Employed a variety of sale techniques and pitches to negotiate high end sale and lease agreements effectively, oversaw all new condo/coop sales activities in Manhattan.
- Preparing closings with attorneys, updating CRM, client profiles, managing/editing documents
Licensed Real Estate Salesperson - The Corcoran Group - Bridgehampton, NY
(2013-02 - 2017-10)
- Member of a top producing team more than over 60 plus million in yearly sales in the competitive Hamptons market
- Provided clients accurate information and proposals on current market statistics, conditions, and pricing
- Advertised properties for sale using state of the art marketing tools and open houses
- Developed substantial relationships with builders and homeowners through a variety of sale techniques and pitches
- Successfully negotiated high end sale and lease agreements effectively
Legal – Retention Specialist - Shift4 Payments - Allentown, PA
(2017-11 - 2019-02)
- Inbound/Outbound calls to business owners who have discontinued use of services or indicated they are terminating services; received call escalations
- Explore and analyze motivation for client revocation, quickly determined be resolution options (meeting both clients and company's interests, performed effective customer negotiations to positive outcome
- Successfully developed product presentations and demonstrations of new products and benefits to existing customers for expansion of growth and profit improvement
- Handled all customer concerns with empathy and a focus on single call resolution; represented Shift4 as a positive business partner to all our clients/sales channels
- Heavy contribution in creating new strategies for client retention
- Communicated issues/categorical findings with senior management regarding (including but not limited to): employee/ salesperson issues such as product mis presentations, vendor/product issues such as potential defective/faulty products, etc.
- Compiled monthly and quarterly reporting to help with organizational improvement
- Managed multiple databases and tracking documentation
Director of Operations - Center For Youth Drunk Driving - The David Card - Boston, MA
(2007-05 - 2010-03)
- Co-launched new anti-drunk driving program for college students that utilized a smart debit card. Set up office logistics, including equipment, furniture, and administrative systems
- Oversaw office administration and 4 employees
- Researched and conducted meetings with potential clients, such as universities, hospitals, bars, clubs, and taxi companies in the Boston metro
- Successfully negotiated contracts with future clients
Associate/Assistant to CEO - WP Carey - New York, NY
(2001-12 - 2003-08)
- Organized Chairman's itinerary, meetings, travel, correspondence, and managed personal finances. Available 24x7 and for travel, as required
- Proactively and independently completed diverse assignments and projects with minimal direction reviewing all possible options and outcomes, identifying suitable and cost saving resources while utilizing sound judgment and common sense
- Assigned additional responsibilities as needed: created monthly expense reports and reconciled corporate card statement, scribed minutes at important meetings, served as intermediary between management and Chairman, conducted research for projects
