Kenneth Simpson

Reliable and detail-oriented retail and fulfillment associate with hands-on experience in high-volume environments including order processing, inventory management, and customer service. Proven ability to work efficiently under pressure, meet productivity goals, and deliver accurate results. Strong teamwork, communication, and problem-solving skills with a consistent track record of supporting operations and enhancing customer satisfaction.

Fulfillment Associate at Macy's (2025-11 – 2026-01)

Picked, packed, and shipped online customer orders accurately and efficiently

• Processed incoming merchandise and maintained organized inventory levels
• Prepared Buy Online Pick Up In-Store (BOPIS) orders for timely customer pickup
• Verified item details (size, quantity, SKU) to ensure order accuracy
• Assisted with loading/unloading shipments and restocking sales floor items
• Used handheld devices and inventory systems to track orders and locate products
• Handled returns and resolved order issues to support customer satisfaction
• Worked in a fast-paced environment while meeting daily productivity goals
• Collaborated with team members to complete tasks and improve workflow efficiency
• Followed company safety procedures and maintained a clean work area

Seasonal Fulfillment Associate at Nordstrom (2025-06 – 2025-08)

• Accurately picked, packed, and processed online customer orders in a high-volume warehouse setting.
• Ensured timely and precise order fulfillment, maintaining Nordstrom's high standards for customer satisfaction.
• Verified product quality and inventory accuracy before shipment.
• Maintained a clean, organized, and efficient workspace while following safety and operational guidelines.
• Communicated effectively with team members and supervisors to meet daily productivity goals.
• Adapted quickly to changing priorities and peak season demands, contributing to team success under tight deadlines.

Customer Service Associate at Walgreens (2024-11 – 2025-04)

• Delivered exceptional customer service by assisting guests with purchases, product inquiries, and store navigation.
• Operated point-of-sale (POS) systems to process transactions accurately, including cash, credit, returns, and coupons.
• Maintained store cleanliness and organization, including stocking shelves, rotating inventory, and setting up promotional displays.
• Resolved customer issues and complaints professionally to ensure satisfaction and build customer loyalty.
• Followed store policies and procedures, including loss prevention and safety guidelines.
• Supported store operations by assisting with opening/closing duties and performing regular merchandise counts.
• Collaborated with team members and management to meet sales goals and improve the customer experience.

Team Member at ShowPlace ICON Theatres at Roosevelt Collection (2022-07 – 2024-07)

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Maintained productive, efficient approach to all tasks.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Operated register to process payments and collect cash payment for order totals.
• Worked different stations to provide optimal coverage and meet production goals.
• Addressed and resolved customer complaints in polite and professional manner.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
• Assisted with inventory counts and stocking of merchandise.
• Trained new team members by relaying information on company procedures and safety requirements.
• Assisted customers in selecting merchandise best suited to needs.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
• Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
• Monitored and verified merchandise for proper prices and labels.
• Developed marketing materials to promote in-store events and special promotions.
• Achieved high level of customer service with thorough product knowledge and attentive assistance.
• Increased sales through effective product placements and persuasive communication skills.
• Participated in community events, strengthening store's local engagement and reputation.

General Studies (High school diploma or GED) – King College Prep High School (2019-08 – 2023-05)