Fulfillment Associate at Macy's (2025-11 – 2026-01)
Picked, packed, and shipped online customer orders accurately and efficiently
- Processed incoming merchandise and maintained organized inventory levels
- Prepared Buy Online Pick Up In-Store (BOPIS) orders for timely customer pickup
- Verified item details (size, quantity, SKU) to ensure order accuracy
- Assisted with loading/unloading shipments and restocking sales floor items
- Used handheld devices and inventory systems to track orders and locate products
- Handled returns and resolved order issues to support customer satisfaction
- Worked in a fast-paced environment while meeting daily productivity goals
- Collaborated with team members to complete tasks and improve workflow efficiency
- Followed company safety procedures and maintained a clean work area
Seasonal Fulfillment Associate at Nordstrom (2025-06 – 2025-08)
- Accurately picked, packed, and processed online customer orders in a high-volume warehouse setting.
- Ensured timely and precise order fulfillment, maintaining Nordstrom's high standards for customer satisfaction.
- Verified product quality and inventory accuracy before shipment.
- Maintained a clean, organized, and efficient workspace while following safety and operational guidelines.
- Communicated effectively with team members and supervisors to meet daily productivity goals.
- Adapted quickly to changing priorities and peak season demands, contributing to team success under tight deadlines.
Customer Service Associate at Walgreens (2024-11 – 2025-04)
- Delivered exceptional customer service by assisting guests with purchases, product inquiries, and store navigation.
- Operated point-of-sale (POS) systems to process transactions accurately, including cash, credit, returns, and coupons.
- Maintained store cleanliness and organization, including stocking shelves, rotating inventory, and setting up promotional displays.
- Resolved customer issues and complaints professionally to ensure satisfaction and build customer loyalty.
- Followed store policies and procedures, including loss prevention and safety guidelines.
- Supported store operations by assisting with opening/closing duties and performing regular merchandise counts.
- Collaborated with team members and management to meet sales goals and improve the customer experience.
Team Member at ShowPlace ICON Theatres at Roosevelt Collection (2022-07 – 2024-07)
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Monitored and verified merchandise for proper prices and labels.
- Developed marketing materials to promote in-store events and special promotions.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Increased sales through effective product placements and persuasive communication skills.
- Participated in community events, strengthening store's local engagement and reputation.
