Kensess Ferdinand

Multilingual and detail-oriented professional with experience in fast-paced customer service and lottery retail operations.

Native Haitian

Creole speaker with strong familiarity with Haitian language, everyday expressions, and cultural context. Interested in AI training, language evaluation, data annotation, linguistic quality assurance, and remote customer support. Reliable, adaptable, comfortable following detailed instructions, and motivated to learn new digital tools and evaluation processes.

Lottery Retail / Sales Associate at Loteka (2022-01 – Present)

• Assist customers in a fast-paced retail environment and respond professionally to questions and requests.
• Handle daily transactions and follow established procedures carefully.
• Maintain accuracy and attention to detail during routine operations.
• Work independently while maintaining reliability and professionalism.
• Communicate clearly and respectfully with customers from different backgrounds.

Fast Food Team Member / Customer Service

Approximately 2 years

• Provided direct customer service in a busy, high-pressure environment.
• Took customer orders, responded to requests, and helped resolve issues professionally.
• Worked closely with team members to maintain efficient service and customer satisfaction.
• Developed communication, patience, organization, and problem-solving skills.
• Followed workplace procedures while maintaining speed, accuracy, and professionalism.

Nursing Sciences in Nursing Sciences – University-level studies (2019-12)

Secondary Education – College Cœur de Marie (2012-01 – 2019-12)