Kenton Showers (Pintang)

Dynamic and leadership-focused Senior Technology Support Specialist with a robust background in IT infrastructure, team management, and instructional technology. Proven track record of overseeing technical staff, running cross-functional meetings, and authoring professional development programs to maximize team success. Versatile professional skilled at directing help desk operations, training personnel, and resolving complex hardware, software, and commercial AV issues.

Senior Technology Support Specialist - Albemarle County Public Schools Department of Technology - Charlottesville, VA

(2016-08)

• Oversee a small group of four Technology Support Specialists, facilitating structured meetings, tracking project statuses, and ensuring team members possess the necessary tools and resources to succeed.
• Author and present comprehensive, work-related Professional Development (PD) courses to train staff and faculty on emerging technologies and operational workflows.
• Deliver comprehensive, high-tier technical support to faculty, staff, and end users across multiple facilities to optimize classroom and operational technology.
• Diagnose, troubleshoot, and resolve complex issues within networked, commercial-grade audio and video (AV) systems.
• Manage hardware lifecycles and deploy device updates, software patches, and critical firmware upgrades across computers and devices.
• Direct a student-run technology help desk, designing instructional training programs to teach students how to accurately diagnose and repair school-issued laptops.

Warehouse Worker - Target Distribution Center - Stuarts Draft, VA

(2015-09 - 2016-08)

• Streamline high-volume logistics by efficiently unloading trucks, scanning incoming merchandise, and verifying inventory accuracy.
• Utilize Warehouse Management Systems (WMS) and RF scanners to track, receive, and route goods safely.
• Maintained a high rate of speed and accuracy while complying with strict distribution center safety protocols.

Service Technician - Virginia Golf Cars - Harrisonburg, VA

(2014-11 - 2015-09)

• Performed comprehensive diagnostics, service, and repairs on both electric and gasoline-powered golf vehicles.
• Executed custom structural fabrication and welding to modify vehicles to customer specifications.
• Troubleshot electrical wiring systems, motor controllers, and mechanical drivetrains.

Automotive Coursework - Blue Ridge Community College

General Education Degree (GED)