Telemetry Monitor Technician at Ascension (2023-03 – 2026-02)
- Reported any abnormalities promptly, contributing to improved patient safety.
- Assisted nurses in providing quality patient care through accurate interpretation of cardiac rhythms and timely communication of changes.
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
- Contributed to a reduction in medical errors by performing regular maintenance checks on telemetry equipment, ensuring proper functioning at all times.
- Supported interdisciplinary team collaboration through effective communication regarding patient status and needs, promoting optimal patient outcomes.
- Facilitated continuity of care during shift changes by providing thorough hand-off reports to incoming technicians, ensuring seamless transition of responsibilities.
- Kept skills current with ongoing professional development opportunities, attending seminars and training sessions focused on advancements in cardiac monitoring technology.
- Managed multiple priorities effectively, balancing surveillance of multiple patients while also addressing urgent issues as they arose.
- Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
- Monitored patient vital signs using telemetry equipment to ensure timely response to critical changes.
- Collaborated with nursing staff to communicate significant deviations in patient conditions effectively.
Patient Representative at Care Now (2021-08 – 2024-02)
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Educated patients on healthcare policies and procedures, promoting adherence to treatment plans.
- Contributed to a positive workplace culture by actively participating in team meetings and professional development opportunities.
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Facilitated effective communication between patients and healthcare providers to enhance service quality.
Specimen Accessioner at AEGIS SCIENCES CORPORATION (2019-02 – 2021-07)
- Coordinated and managed laboratory projects and experiments
- Monitored and documented safety standards to verify compliance
- Prepared samples for analysis by performing complex sample preparation tasks
- Analyzed results using analytical software and created reports
- Prepared reagents and solutions following standard laboratory formulas and procedures
- Entered patient data into database system
- Followed safety protocols when receiving, handling and storing specimens
- Staged specimens in provided testing areas
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques
- Documented and verified patient information using laboratory information system
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements
- Removed samples of materials following good practices to achieve accurate test results
- Assisted scientists by collecting and organizing laboratory
- Processed and organized biological specimens for laboratory analysis.
- Ensured accurate labeling and tracking of specimens throughout the accessioning process.
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
Technical Support Specialist II/Sales Representative at Asurion (2015-07 – 2020-04)
- Suggested software and hardware modifications to reduce lag time and improve overall speed
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Walked individuals through basic troubleshooting tasks
- Recorded and maintained relevant notes for each client and work order
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals
- Used ticketing systems to manage and process support actions and requests
- Translated complex technical issues into digestible language for non-technical users
- Diagnosed and troubleshot hardware, software and network issues
- Installed and configured operating systems and applications
- Researched and identified solutions to technical problems
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Resolved 80-130 technical support inquiries per day
- Used ticketing systems to manage and process support actions and requests.
Accounts Payable Clerk at Samandarov And Associates (2012-12 – 2015-05)
- Prepared vendor invoices and processed incoming payments
- Reviewed vendor invoices for appropriate documentation and validity prior to payment
- Managed collections and follow-up on past-due accounts to speed up payments and minimize risk
- Prepared monthly reports of accounts receivable and accounts payable for management review
- Reconciled customer accounts and resolved discrepancies to maintain accuracy and resolve issues
- Maintained accurate and complete records to document transactions and support decision-making
- Responded to vendor inquiries and requests for information to maintain relationships and provide timely support
- Performed daily bank reconciliations, detecting and resolving discrepancies between bank statements and company records
- Tracked customer invoices to facilitate prompt and accurate payments
- Gathered, evaluated and summarized account data in detailed financial reports
- Recorded deposits, reconciled monthly bank accounts and tracked expenses
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software
- Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.
