Day Care Owner/Director - TT Tiny Town - Detroit, MI
(2002-08)
Responsible for the daily operations of a home-based daycare.
- Ensure a safe, happy, and stimulating environment for children.
- Evaluate and purchase materials, equipment, and supplies.
- Manage and support parents and children as well as promote their professional development.
- Ensuring parents meet all policies and legal requirements.
- Complete ongoing training and courses to remain up to date on daycare standards and procedures.
- Communicate and meet with parents regarding their children and the daycare policies.
- Manage and oversee the budget and accounts and ensure that the daycare remains profitable.
- Develop and facilitate a marketing and communications plan.
- Keep work area clean and maintain a well-organized home-based day care.
Telemarketer - Merchant Bancard Services - Southfield, MI
(2006-11 - 2007-12)
- Answered telephone that described the company products, services and pricing to customers.
- Answered customers questions and concerns and gave feedback on products and services.
- Obtained customers addresses for the shipping of products and services and maintained customer records and contacts.
Administrative Assistant - Team Brain Injury - West Bloomfield, MI
(2005-03 - 2005-06)
- Organized, managed, and maintained office records.
- Performed clerical and organizational tasks and scheduled appointments.
- Assisted staff members in drafting correspondences and messages.
Customer Service Representative - American Blinds & Wallpaper - Plymouth, MI
(2003-12 - 2004-11)
- Assisted customers by providing products and service information and resolved products and service problems.
- Processed and maintained customers' accounts and updated customer account information.
- Resolved customer problems by selecting best solution and expedited correction or adjustment and followed up to ensure resolution.
- Maintained financial accounts by processing customer adjustments.
Clerical Clerk / Receptionist - Myron Thomas & Associates - Southfield, MI
(2002-06 - 2003-08)
- Organized and scheduled appointments for all staff.
- Processed bills and helped clients and customers with billing questions and charges.
- Organized customers files and maintained client records for billing purposes.
Telemarketing Manager/ Secretary / Sales Associate - United Security Alarm - Southfield, MI
(2000-02 - 2003-07)
- Answered and directed calls, messages and correspondence.
- Organized documents and paperwork and maintained a filing system.
- Assisted supervisors and staff with company projects and tasks.
- Maintained financial accounts by processing customer adjustments.
