Lead Customer Service Agent - Help at Home - Chicago IL
(2023-01)
- Managed 80% of customer orders and inquiries through various channels, including phone, email, and in-person communication, prioritizing high-quality service delivery.
- Delivered exceptional customer service by actively listening to customer needs and providing appropriate solutions.
- Demonstrated utmost professionalism in handling customer information while maintaining strict confidentiality.
- Proactively strived to resolve customer issues during the initial interaction to enhance customer satisfaction.
Direct Support Professional - Roadside Protect - Remote/Hybrid
(2019-01 - 2022-12)
- Communicated with customers in a clear, concise, and courteous manner, ensuring effective understanding and resolution.
- Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills.
- Resolved customer complaints and maintained a clean and organized checkout area.
- Achieved customer service goals and surpass customer expectations.
- Handled sensitive patient information in compliance with HIPAA regulations.
Customer Support Representative - Verizon wireless - Chicago IL
(2016-01 - 2018-12)
- Automated deposits, payments, and documentation reports, reducing production time by 75%
- Assisted over 100+ customers per day in a fast-paced, back-to-back call environment, demonstrating energetic engagement.
- Responded to customer inquiries about reward redemptions, customer information updates, card activations, payments, lost or stolen cards, statements, APR inquiries, and credit line increase/decrease requests.
- Utilized multiple systems to troubleshoot, respond to, and document customer inquiries.
