Kenzie Monett Keller

Service-oriented employee. Core competencies include listening, understanding, and problem solving as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Able to work independently or as a team with a goal orientated mindset. Passionate and motivated, with a drive for excellence.

Mortgage Loan Accountant at Central Bank (2025-06 – Present)

• Balance P&I, T&I, and Unapplied Funds Constodial accounts month.
• Upload all balancing sheets and supporting documents into Blackline with efficiency.
• Board all investor Participations in our core system as loans are sold.
• Process modification, recast and PMI removal request.
• Balance, research, and pay all PMI policies.
• Handle all delinquency reporting to investors and PMI companies.

Teller II at Central Bank (2024-06 – 2025-06)

• Accurately processing all cash deposits, withdrawals, and transfers.
• Comply with all applicable banking regulations.
• Shredd documents in compliance with Federal Regulation and Bank Policies.
• Scan, Separate, and Index documents daily with accuracy.

Associate Personal Banker at Wells Fargo (2023-06 – 2024-06)

• Receive, log, batch, and distribute work.
• Answer the branch phone as needed.
• Assisted customers by appointment.
• Open and close accounts, walk customers through online banking, and answer any questions.

Universal Banker at Heritage Bank N.A. (2020-04 – 2022-02)

• Accurately processing all cash deposits, withdrawals, and transfers.
• Comply with all applicable banking regulations.
• Open and close all deposit accounts including business accounts and IRA products.

Loan Services Specialist at Heritage Bank N.A. (2020-04 – 2022-02)

• Balanced loan control GL every morning before 10 A.M.
• Responsible for all loan non-post.
• Booking all mortgage loans onto the CORE system.
• Annual escrow analysis and verifying all documents involved.
• Service all loans including mortgage, commercial, AG, and all personal loans and lines of credit.

Student Loan Customer Service Representative at Wells Fargo (2018-12 – 2019-06)

• Provide one call resolution, while adhering to strict policies and procedures.
• Handle student loan inquires and complaints in a timely, professional manner.
• Advise customers of different payment and forbearance options available.
• Assist with payments and any questions customers have regarding payment allocation and interest accrual.

Phone Banker at Wells Fargo (2017-11 – 2018-08)

• Responsible for performing banking duties and overseeing the financial activities for personal accounts.
• Handle inquiries and concerns to eliminate the need for customer to travel to the bank in person.
• Handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries.
• Must be familiar with policies and services of the bank to answer questions and offer options and solutions.

– West Nassau High School