Clinic Admissions Associate (CAA) at Action Behavior Centers (2025-12 – Present)
- Coordinate end-to-end admissions process for new clients, ensuring timely onboarding to ABA therapy services.
- Verify insurance benefits and communicate coverage, financial responsibility, and next steps to families.
- Serve as primary point of contact for incoming clients, providing guidance, support, and education throughout intake.
- Collect, review, and maintain accurate patient documentation to ensure compliance with company and regulatory standards.
- Collaborate with clinical and operations teams to facilitate smooth scheduling of assessments and service initiation.
- Manage multiple cases simultaneously in a fast-paced environment while maintaining high attention to detail.
Registered Behavior Technician (RBT) at Action Behavior Centers (2024-08 – 2025-11)
- Implement individualized ABA therapy plans under supervision of a BCBA to support clients with developmental needs.
- Collect and record behavioral data accurately using CentraReach to track client progress.
- Assist with skill acquisition programs, preference assessments, and behavior reduction strategies.
- Collaborate with families and interdisciplinary teams to support continuity of care.
- Apply behavior intervention plans (BIPs) to manage challenging behaviors in a safe and professional manner.
- Participate in ongoing training to maintain certification and stay aligned with best practices.
Associate Patient Services Specialist at Covenant Medical Group, LLC (2023-01 – 2024-06)
- Facilitated patient check-in processes, ensuring completion and accuracy of required documentation.
- Verified insurance coverage and explained financial policies to patients and families.
- Maintained strict adherence to HIPAA regulations and patient confidentiality standards.
- Acted as liaison between patients, providers, and clinical staff to support efficient operations.
- Utilized multiple systems including EHR, scheduling platforms, and insurance verification tools.
Restaurant Hostess at Walk-On's Sports Bistreaux (2022-03 – 2022-08)
- Managed high-volume guest flow and seating logistics to optimize service efficiency.
- Trained new employees on customer service protocols and operational procedures.
- Coordinated reservations and walk-in guests using POS systems.
Sales Associate at Rack Room Shoes (2021-05 – 2021-08)
- Delivered customer-focused service while assisting with sales and product selection.
- Trained new hires on store procedures and customer engagement techniques.
- Maintained accurate inventory records and merchandising standards.
Sales Associate at Rack Room Shoes (2019-02 – 2019-12)
- Supported daily store operations including sales transactions, returns, and inventory management.
- Promoted sales and special offers to enhance customer experience and revenue.
Restaurant Hostess at Japanese Steak House (2017-11 – 2018-08)
- Provided excellent guest service by managing seating and coordinating with waitstaff.
- Answered phones and handled guest inquiries and support requests.
