Keondra Sanford

Results-driven Administrative and Benefits Specialist with over 10 years of experience supporting executive leaders, managing high-volume caseloads, and coordinating operations in corporate and government sectors. Skilled in calendar management, customer relations, document preparation, and cross-functional team collaboration. Proficient in Microsoft Office Suite, Workday, Salesforce, and SharePoint. Committed to delivering excellence in administrative support, communication, and client service.

Benefit Specialist - Unum - Macon, GA

(2022-03)

• Manage a high-volume caseload with timely and accurate claims processing.
• Analyze complex contractual policies to determine eligibility and benefits.
• Deliver high-quality customer service while working in a collaborative team.
• Make fair and balanced decisions using investigative techniques and discretion.

Senior Executive Assistant to Elect Commissioner Shanita Wilkerson Howell - City of Fort Valley, GA - Fort Valley, GA

(2020-01)

• Provide executive-level administrative support including calendar, travel, and correspondence.
• Coordinate community outreach events, meetings, and stakeholder engagement.
• Draft press releases, briefing documents, and manage confidential communications.
• Supported successful re-election campaign with targeted scheduling and outreach.

Rental Reservation Representative - Enterprise Holdings - Macon, GA

(2014-10 - 2020-12)

• Delivered exceptional customer service and managed rental bookings.
• Cross-sold add-ons to optimize travel experiences.
• Resolved billing issues and managed customer relations.

Claim Service Representative - GEICO Insurance - Macon, GA

(2012-01 - 2014-08)

• Investigated claims and coordinated with clients, agents, and service providers.
• Scheduled auto repairs and rentals, maintaining detailed documentation.
• Delivered professional customer service handling 70+ calls daily.

Bachelor of Arts - Business Administration - American InterContinental University (2009)