Mpho Morake

Dynamic professional with excellent leadership and planning abilities Competent in managing team activities and day-to-day operations. Uses foresight and initiative to drive success of team members. Trustworthy, motivated, energetic self-starter and team builder with 10 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.

Assistant Manager at Mr Price Home | Mall Of Africa (2020-01 – 2023-12)

• Made decisions about and adaptations to visual merchandising direction based on layout and needs of store.
• Recruited, interviewed and hired top talent to build high performing team.
• Achieved payroll plan through creating and overseeing store schedules, monitoring labour costs and adapting to business conditions based on weekly and monthly sales.
• Provided leadership and delegated responsibilities to facilitate completion of all required store tasks.
• Offered friendly and attentive service by promptly responding to customer enquiries and following up on complaints.
• Assessed clothing upon delivery, accepting only fault-free and fit for sale products.
• Utilised shop stock rotation systems to reflect seasonal and local trading patterns.
• Kept up-to-date on latest clothing shop and fashion trends to stay current in competitive markets.
• Planned and directed floor replenishment to maintain appropriate levels of product on sales floor.
• Managed costs and overheads to keep expenses low and maximise profits.
• Instructed teams to clean shelves, storerooms and shop floors, keeping areas hygienic for customers and staff.
• Increased sales through clever merchandising and providing outstanding customer service.
• Monitored stock levels on shelves and storerooms, promptly ordering more stock to meet customer demands.
• Worked with other shop managers and retail team members to meet KPIs set by head of retail.
• Identified maintenance problems at store and communicated need for repairs to maintenance team.

Store Assistant at Jet Mart Stores(EDCON) | Rustenburg (2015-01 – 2020-12)

• Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
• Fostered positive relationships with customers and suppliers.
• Delivered quality service with friendly and professional demeanour.
• Managed cash and reconciled tills with rigorous security measures.
• Performed key-holding duties by managing cash drawers, site security and timely opening and closing.

Accounting – Computer and Careers, Rustenburg (2010-12)

Grade 12 – Gaborone Secondary School, NW (2009-12)