Keosha Greer

Dedicated and customer-focused Customer Service Representative with over 5 years of experience in providing exceptional support and ensuring customer satisfaction. Adept at handling a high volume of customer inquiries, resolving issues efficiently, and maintaining a positive attitude. Proven ability to build strong customer relationships and contribute to team success. Skilled in using CRM software, managing customer data, and implementing process improvements to enhance service quality.

Willing to relocate: Anywhere

Bus Operator - Wego Public Transit - Nashville, TN

(2020-01)

• Load Passengers on bus
• Provide great communication skills
• Provide great organization skills
• Drop passengers o at designated bus stops
• Became familiar with routes
• Knowledgeable and defensive driving
• Knowledgeable in crisis prevention
• Recognize as an outstanding bus driver
• Collect fare from passengers
• Answer questions about routes
• Communicate with the dispatcher via two-way radio
• Provide updates to the dispatcher and report emergencies track patterns or accidents
• Help passengers, including those with disabilities get on and off of the bus
• Obey traffic laws and state and federal transit regulations
• Keep passengers informed of possible delays

Customer Service Representative - Advanced Call Center Technologies, LLC - Nashville, TN

(2015-01 - 2021-12)

• Communicating with customers
• Resolving customer issues
• Collecting feedback
• Documenting interactions
• Helping with orders
• Promoting the company
• Recommending products
• Referring issues
• Preparing reports
• Being respectful
• Being familiar with CRM systems
• Handling customer complaints
• Having great communication skills
• Having great organizational skills
• Multi-task skills
• Paying close attention to detail
• Remaining calm
• Taking a customer is always right approach

Janitor/Owner/Manager - M & K Janitorial Services - Nashville, TN

(2002-01 - 2020-12)

• Provide great customer service
• Wash windows and mirrors
• Took out the trash and recycling
• Cleaned sanitize restrooms
• Stock restrooms
• Wipe down and sanitize surfaces
• Swept mopped, polished and vacuumed floors
• Use common cleaning tools and outdoor power equipment
• Organize the janitor closet
• Stocked all supplies and cleaning utensils
• Locked building doors and set alarms at the end of night shift
• Follow safety rules, and precautions
• Experience in hiring and firing
• Managed team of 4 janitors
• Ability to work under pressure
• Ability to work during the toughest periods in my personal/professional life
• Great verbal and written communication skills
• Listened to customer’s concerns, identified appropriate solutions and resolved issues quickly with minimal expense

Shuttle Driver - WeGo Public Transit

Associate Degree - Criminal Justice - Nashville State Community College (2008-08 - 2012-05)

GED - Cohn Adult High School (1998-08 - 2001-05)