Keren Washington

Maintain order exchange systems by evaluating customer requests and filing the exchanges into our database Handle customer satisfaction and disputes via email Direct the distribution team to fulfill customer orders in a timely manner.

Customer Success Manager - Minksbyv Lash Company - Remote

(2021-11)

• Maintain order exchange systems by evaluating customer requests and filing the exchanges into our database
• Handle customer satisfaction and disputes via email
• Direct the distribution team to fulfill customer orders in a timely manner.
• Provide technical support for students in our online training programs in business marketing and lash technician fields.
• Communicate updates and strategies for company development with the CEO

Restaurant Host - Four Seasons Hotel - Chicago, Illinois

(2018-06 - 2020-03)

• Provided five-star customer service by greeting restaurant guests, engaging in conversations, and wishing them farewell in a fast paced environment
• Maintained a record of guest related issues that are reported at the end of each shift
• Updated guest preferences in a shared hotel system.
• Organized and confirms online and over the phone restaurant reservations
• Answered phone calls and emails from different departments and guests in the hotel
• Coordinated floor plan for holiday events which averages 500 to 700 guests
• Assisted guests in planning events such as birthdays, baby showers, and anniversaries
• Updated the floor plan and keeps track of guests’ meal statuses
• Trained newly hired hostesses and managers
• Assisted the restaurant staff with the setup and breakdown of events

Front Counter Clerk - Chick Fil A - Chicago, Illinois

(2017-02 - 2018-06)

• Performed guest services such as: greeting the guest, occasional check ins with the guest, completing transactions on the cash register, serving/ bagging orders, and solving any immediate problems that may occur
• Maintained the cleanliness of the restaurant which includes: Cleaning the restrooms, dining room, and front counter areas

High school Diploma - Lincoln Park High School (2017-06)