Keri Kelley

Detail-oriented and compassionate professional seeking to leverage extensive experience in customer service, healthcare support, and administrative operations to contribute effectively in a dynamic business management role. Currently pursuing a Bachelor's in Business Management to enhance leadership and organizational skills, with a commitment to empathy, accuracy, and building trust in diverse environments.

Medical Disability Program Specialist - Infinite - Remote

(2025-08)

• Answer inbound calls from veterans regarding disability claims and medical needs.
• Schedule C&P exams and assign appropriate DBQs.
• Demonstrate empathy and build rapport with veterans navigating complex medical situations.
• Assist with special-case veterans, including those with medical training, sports-related needs, or nearing end of life.
• Coordinate air travel arrangements for veterans in Alaska and Hawaii.

Customer Service Associate (Independent Contractor) - Self-Employed - Roanoke, VA

(2023-04 - 2025-07)

• Managed inbound calls for medical transportation services.
• Confirmed appointments with patients and providers.
• Coordinated ETAs with transportation vendors to ensure timely service.

Patient Access Representative - Carilion Clinic - Roanoke, VA

(2022-06 - 2022-11)

• Checked patients in and out for appointments and updated records accurately.
• Explained clinic policies, procedures, and services to patients and families.
• Directed inquiries and complaints to appropriate medical staff.
• Referred patients to relevant healthcare resources and services.
• Managed clerical tasks, documentation, and communication between departments.

Customer Account Specialist - Wells Fargo - Roanoke, VA

(2021-05 - 2021-09)

• Handled high-volume inbound calls regarding payments, returns, and account issues.
• Researched and resolved customer concerns with clarity and professionalism.
• Supported marketing initiatives through outbound promotional calls.
• Recognized by customers for exceptional service and follow-through.

Dispatcher - Protos Security - Daleville, VA

(2020-08 - 2021-04)

• Scheduled and dispatched personnel, equipment, and vehicles to job sites.
• Monitored staff locations and coordinated service schedules.
• Prepared and relayed work orders and communications via phone and radio.

Stay-at-Home Parent - Self-Employed - Troutville, VA

(2007-09 - 2020-08)

• Managed complex household schedules and responsibilities.
• Developed organizational systems to streamline daily operations.
• Communicated effectively with family members, schools, and healthcare providers.
• Oversaw budgeting, conflict resolution, and leadership within the home.

Security Officer - Transamerica Security Corporation - Roanoke, VA

(2002-02 - 2007-04)

• Managed gate security, dispatch operations, and driver communication.
• Checked trucks in and out and performed temperature checks.

Pizza Maker / Server / Delivery Driver - Pizza Den

(2001 - 2002)

Contract Employee - Manpower

(1998 - 2001)

Hostess - Libby Hill Seafood

(1996 - 1998)

Bachelor of Science - Business Management (2027-05)

Associate of Science - Health and Human Services - Ultimate Medical Academy (2016-04 - 2017-10)