Tech Assistant at SimonMed Imaging (2023-03 – 2025-04)
- Followed up with patients and Radiologists, maintaining 100% confidentiality.
- Transcribed error-free preliminary findings directly into Viewpoint PACS and Epic EMR systems within HIPAA Guidelines increasing clinic efficiency by 20%.
- Collaborated with radiologists to review findings, which improved diagnostic accuracy and cut-down follow up needs by 15%.
- Utilized Microsoft Teams and Outlook to facilitate rapid scheduling adjustments between emergency department physicians and the diagnostic team.
- Handled high-volume phone systems, routing urgent physician calls, critical results, and patient inquiries to appropriate departments.
Medical Supply Tech at Florida Hospital Home Infusions (2022-01 – 2022-12)
- Consistently exceeded individual and departmental productivity targets by packing and staging 100+ medical supply orders daily.
- Leveraged multi-phone line networks to resolve order discrepancies, track shipments, and provide real-time updates to healthcare providers.
- Prioritized urgent hospitals and home orders to uphold company customer service standards and guarantee on-time transit.
- Planned and scheduled the distribution of temperature-sensitive medical supplies using FEFO methodology to prevent product waste.
Pharmacy Tech at Walgreens Warehouse (2021-06 – 2021-12)
- Managed the secure intake and verification of specialty pharmaceuticals, strictly adhering to HIPAA regulations regarding accompanying patient documentation.
- Identified and resolved critical medication discrepancies by cross-referencing electronic prescriptions with patient profiles to ensure accurate dosing and prevented adverse drug events.
- Streamlined incoming warehouse communication by routing up to 45+ daily calls from patients, providers and insurance companies to the correct departments.
Construction Engineer at U.S. ARMY (2017-12 – 2021-05)
- Mediated design and scheduling disputes with 15+ commercial clients, preserving relationships and preventing project cancellations.
- Implemented weekly client update protocols that reduced misunderstanding by 30% and increased overall satisfaction ratings.
- Maintained a track record of 98% quality passing rate and efficiency, consistently meeting weekly production goals.
