Kerry Gertzen

Originally from South Africa & moved to the United States in 2023. Moving to the United States taught me resilience, adaptability, and the importance of building strong, genuine connections — qualities that have deeply shaped how I approach both life and work. My cultural background has given me a warm, people-first mindset, while my journey has fueled a deep sense of drive, creativity, and purpose.

Professionally, I bring a well-rounded background in hospitality, sales, leadership, and customer management. Currently serving as a Store Manager for Mulberry's Garment Care. I'm passionate about delivering thoughtful service, building meaningful relationships, and collaborating across departments to create experiences that matter.

I lead with empathy, intention, and a strong belief in exceeding expectations — because I know the impact that great service and genuine care can make.

Store Manager - Mulberry's Garment Care - Belmont

(2023-01 - 2026-12)

Managed all day-to-day operations of the Belmont store, including inventory, KPIs, and monthly P&L performance. Delivered strong customer service, handling front-of-house interactions, orders, and complaint resolution. Collaborated with senior leadership and fellow store managers while leading management meetings and aligning on business goals. Completed nine management training courses in 2024, demonstrating ongoing commitment to leadership and development.

• Using the POS system to prepare weekly reports.
• Training and overseeing new and existing staff.
• Performing inventory to ensure all items are accounted for.
• Responding to customer complaints and concerns in a professional manner.
• Managing store budget every month.
• Communicating with customers through various channels.
• Developing the schedules for all employees to maximize Associate Sales Per Hour.
• Strive for 5-Star plus social media reviews by engaging with customers and all staff.
• Mark-in orders at customer drop off, including capturing all relevant garment details.
• Compute charges for merchandise or services and receive payments.
• Perform transactions at the POS system.
• Prompt racking of all finished orders into the conveyor system.
• Detailing garments with as much information as you can.
• Maintain a clean store at all times.

Sales Coordinator & Customer Care Representative - Imported Copier Supplies CC

(2003-01 - 2013-12)

Managed front office operations, including in-person customer service and order processing. Coordinated stock orders with the warehouse and oversaw nationwide shipping across South Africa. Maintained accurate financial records through invoicing, payment processing in QuickBooks, and petty cash management. Strengthened client relationships through customer care calls while also managing collections on outstanding accounts. Had my second child & became a stay-at-home mom to look after my kids.

Receptionist & Executive Assistant - Ash Resources (PTY) LTD

(1996-01 - 1999-12)

Managed executive administrative duties including high-volume switchboard operations, correspondence for multiple managers, banking, travel coordination, and board meeting preparation. Supported office functions through catering coordination, event assistance, and day-to-day operations. Promoted to Sales Coordinator, where responsibilities expanded to managing orders, logistics, exports, customer quotes, and month-end reporting.

Delivered strong customer service while coordinating domestic and international shipments and maintaining overall office efficiency. Moved to the United States with my husband as he got a job opportunity & had my firstborn child.

Receptionist & Junior Secretary - Adcore Communications CC

(1994-01 - 1996-12)

• Managed a high-volume switchboard while handling invoices and general correspondence with accuracy and efficiency.
• Processed timesheets, calculated hours worked, and supported payroll-related tasks.
• Coordinated international orders and communicated product information to clients.
• Maintained petty cash and supported overall office operations through general administrative duties.

Receptionist & Sales Representative - Massachem (PTY) LTD

(1992-01 - 1994-12)

• Managed a high-volume switchboard, efficiently screening calls and handling messages with professionalism.
• Provided administrative support including correspondence, invoices, and document management.
• Coordinated staff appointments and assisted customers with inquiries to ensure smooth daily operations.
• Supported overall office functionality through general duties and client-facing service.

Executive Secretarial Diploma - Kelly Greenoaks Secretarial & Business College (1990-12)

High School Degree - Damelin College (1990-12)