Kesha Williams

Accomplished professional with 15+ years' experience in operations and team leadership. Demonstrated expertise in scheduling, data entry, and customer support, complemented by strong organizational and communication skills. Proven ability to manage office tasks, maintain records, and streamline workflows in fast-paced environments.

Admissions Advisor Supervisor - Verve College - Oak Brook, IL

(2023-02)

• Supervise and mentor admissions advisors, ensuring accurate data entry and record keeping.
• Set team goals and monitor performance metrics related to scheduling and office organization.
• Provide training on office systems, scheduling, and document management.
• Conduct performance reviews and manage staff schedules to ensure efficient office operations.
• Support the team with general administrative tasks, including answering phones and organizing files.

Senior Representative - Comcast Corporation - Remote

(2012-01 - 2025-01)

• Reviewed and updated work orders in the computer system, ensuring accurate data entry.
• Managed inbound calls, addressing customer inquiries and providing information.
• Organized and maintained records related to service requests and installations.
• Supported team members with general office and administrative tasks as needed.

Customer Service Representative - Sears Marketing Inc. - Chicago, IL

(2007-05 - 2012-12)

• Entered and updated customer information for contract renewals and policy changes.
• Organized office files and maintained accurate records for customer accounts.
• Supported cross-functional teams with administrative and office tasks.
• Assisted with general office duties, contributing to a well-organized work environment.

High school diploma - Carver Vocational-Technical High School (1993-09 - 1997-06)