Keshelle Celestine

National Certified Medical Assistant (NCMA) and Basic Life Support (BLS) certified professional with extensive experience in patient care support, clinical diagnostics, and healthcare customer service. Skilled in performing 12-lead EKGs, phlebotomy, vital sign collection, and electronic health records management while maintaining strict adherence to safety and HIPAA guidelines. Demonstrates exceptional administrative capabilities, empathetic patient communication, and efficient workflow management across clinical and patient service operations.

PCA - Homewell Care Services - Vicksburg, MS

(2020-10)

• Deliver compassionate, direct personal care support by assisting patients with daily living activities, including mobility, hygiene, bathing, dressing, and strict adherence to medication management schedules.
• Measure, track, and document vital signs while closely observing physical or behavioral health changes and immediately reporting critical concerns to the supervising healthcare team.
• Maintain clean, safe, and fully sanitized patient living spaces and clinical support environments while preparing customized meals aligned with specific dietary guidelines and providing feeding assistance.

National Certified Medical Assistant (Internship) - Medical Associates - Vicksburg, MS

(2024-10 - 2024-12)

• Prepared patients for clinical examinations by taking initial vital signs, recording medical histories, and precisely documenting data in paper charts and electronic health records.
• Coordinated with cross-functional team members to organize backroom inventory rooms, systematically unload incoming merchandise, and label products according to organizational protocols.
• Administered prescribed medications under physician supervision while providing direct clinical assistance to physicians and nurse practitioners during patient exams and outpatient care.

Inbound Customer Service Representative - Carenet Healthcare - Vicksburg, MS

(2016-01 - 2020-10)

• Answered high-volume incoming patient calls daily to resolve inquiries and improve overall service satisfaction.
• Verified complex medical insurance coverage details and clearly explained policy benefits directly to patients.
• Processed routine medical payment transactions and updated electronic financial records with high accuracy.

Outbound Customer Service Representative - Change Healthcare - Vicksburg, MS

(2014-08 - 2016-12)

• Contacted patients directly to seamlessly coordinate, confirm, and schedule upcoming clinical appointments.
• Conducted structured post-discharge follow-up calls to actively monitor patient recovery and care adherence.
• Updated electronic health records with precision to maintain seamless and confidential clinical data management.

Medical Assisting - Midwest Technical Institute MTI (2024-03 - 2024-12)

Medical Assistant Diploma - Delta Technical College (2023-03 - 2023-12)