Ketsia M

Experienced healthcare professional with a strong background in patient care, medication administration, care coordination, and clinical support. Proven ability to provide compassionate, patient-centered care while maintaining accurate documentation and HIPAA compliance. Skilled in working in fast-paced environments including urgent care, long-term care, and home health.

Care Coach at Humana/Sagility (2025-11 – Present)

• Provide care coordination and outreach to members.
• Educate patients on preventive care, benefits, and healthcare resources.
• Maintain accurate, HIPAA-compliant documentation.
• Assist with scheduling appointments and accessing healthcare services.

Medical Assistant at Kentucky Urgent Care (2025-02 – Present)

• Perform patient intake, vital signs, and room preparation.
• Assist providers with procedures and clinical workflow.
• Document patient encounters in EHR systems.

Medication Aide / CNA at Highgrove at Tates Creek (2024 – 2025)

• Administer medications safely according to state guidelines.
• Assist residents with activities of daily living.
• Monitor and report changes in patient condition.
• Maintain accurate documentation and infection control standards.

Medication Aide / CNA at Cambridge Place Nursing Home (2024 – 2024)

• Administer medications according to facility policies and state regulations.
• Assist residents with activities of daily living.
• Provide compassionate care while ensuring patient safety and dignity.
• Maintain accurate documentation and follow infection control protocols.

Caregiver at Comfort Keepers

• Provided in-home care and support for clients.
• Assisted with daily living activities and companionship.

Caregiver at Caretenders

• Delivered patient-centered home care services.
• Assisted with hygiene, mobility, and daily support.

Caregiver at Caretouch

• Provided in-home care and support for clients.
• Assisted with activities of daily living, mobility, and companionship.
• Maintained patient safety and comfort while following care plans.

Associate of Applied Science (AAS) in Nursing Prerequisites – Bluegrass Community & Technical College

Associate of Arts (AA) – Bluegrass Community & Technical College