Ketty Fessahazion

As a Course Creator with 10 years of experience in corporate training, I specialize in designing and delivering high-impact learning solutions. I create customized training programs, and engaging workshops, and provide L&D consulting to help organizations improve employee performance, boost productivity, and achieve their business goals. My expertise spans a wide range of industries, including finance, with a focus on soft skills, leadership development, and specialized roles.

I am passionate about creating impactful learning experiences that empower individuals and drive organizational success.

• Curriculum Development & Design: Proven expertise in creating and delivering engaging and effective training programs across various modalities (in-person, virtual, online).
• Performance Improvement: Consistently exceeded performance targets by improving new hire success rates, customer satisfaction scores, and operational efficiency.
• Instructional Design: Skilled in developing and implementing training solutions that maximize knowledge retention and drive behavioral change.
• Data-Driven Decision Making: Utilized data analysis to track learner progress, identify areas for improvement, and optimize training effectiveness.
• Leadership & Project Management: Successfully led cross-functional teams, managed projects, and driven process improvement initiatives.
• Customer Experience Enhancement: Developed and implemented training programs that significantly improved customer satisfaction and reduced customer complaints.
• Cross-Functional Collaboration: Effectively collaborated with subject matter experts, stakeholders, and cross-functional teams to achieve training objectives.

• Wells Fargo/ UCLA Latino Leaders Program, Chandler, AZ
  • Developed leadership skills in diverse environments
  • Enhanced self-awareness through emotional intelligence
  • Cultivated a cultural lens and perspective for leading diverse teams
• Valle del Sol, Hispanic Leadership Institute, Phoenix, AZ
  • Gained a deep understanding of the role culture plays in various contexts, with a focus on Latino culture.
  • Developed skills in ethics, cultural identity, community engagement, public relations, and effective communication.