General Manager at CSM Popeyes (2022-11 – Present)
- Lead daily restaurant operations in a high-volume environment while ensuring exceptional guest service and operational standards.
- Supervise, coach, and motivate team members to improve performance, teamwork, and service quality.
- Conduct shift meetings, assign employee duties and breaks, and provide hands-on support during peak business periods.
- Train and onboard new employees on operational procedures, safety standards, and customer service expectations.
- Resolve guest concerns and de-escalate situations professionally to maintain positive guest experiences.
- Monitor staffing levels, labor costs, inventory, and operational readiness to maximize efficiency.
- Complete daily administrative duties including reports, scheduling adjustments, and safety compliance documentation.
General Manager at Taco Bueno (2018-08 – 2022-11)
- Oversaw restaurant operations while maintaining high standards for guest satisfaction, food quality, and cleanliness.
- Managed employee scheduling, shift coverage, and labor optimization based on business demands.
- Led team training and development efforts to improve operational consistency and customer service.
- Assisted with inventory management, supply ordering, and maintaining operational readiness.
- Addressed guest complaints and implemented effective solutions to improve overall guest experience.
- Supported company policies and safety procedures while maintaining a productive team environment.
Bistro Supervisor at Courtyard by Marriott (2016-08 – 2018-08)
- Supervised front-of-house food and beverage operations within a hotel dining environment.
- Coordinated staff schedules and daily assignments to ensure smooth service during busy dining periods.
- Collaborated with hotel leadership to improve guest satisfaction and operational efficiency.
- Assisted in training and mentoring team members on hospitality standards and guest interactions.
- Maintained cleanliness, safety, and quality standards throughout daily operations.
Assistant Store Manager at Taco Bueno (2009-08 – 2016-08)
- Assisted in managing daily restaurant operations in a fast-paced environment.
- Supported hiring, onboarding, and training of new team members.
- Helped oversee scheduling, cash handling, inventory control, and customer service initiatives.
- Resolved customer concerns while maintaining company service standards and professionalism.
- Assisted management with operational reporting and staff performance monitoring.
