Kevin

IT Support and Computer Hardware Technician with hands-on experience diagnosing, configuring, testing, and repairing desktops, laptops, servers, networking equipment, printers, and scanners. Skilled in Windows installation, BIOS/UEFI configuration, driver updates, hardware replacement, network-connectivity testing, and technical documentation. Experienced supporting online sales and resolving customer technical issues and returns. Bilingual in English and Spanish.

Computer Hardware Technician - Viatek Solutions

(2024-01)

• Test, diagnose, and process desktops, laptops, servers, switches, routers, firewalls, printers, scanners, and related IT equipment for resale or redeployment.
• Troubleshoot boot, BIOS/UEFI, Windows, memory, storage, video, power, peripheral, and basic network-connectivity issues.
• Install and replace RAM, storage drives, cooling assemblies, power supplies, and other components; verify performance and stability after repairs.
• Configure Windows, drivers, BIOS settings, and network connections; perform factory resets and functional port testing on network hardware.
• Record specifications, test results, serial numbers, and equipment condition; create repeatable test templates and troubleshooting checklists.
• Prepare accurate online listings and communicate with customers regarding technical questions, replacements, returns, and refunds.

Sheet Metal Worker - Western Building Group

(2019-01 - 2024-12)

• Read blueprints and technical instructions to complete fabrication and installation work accurately and efficiently.
• Diagnosed equipment and tool problems in the field while maintaining safety, quality, and project deadlines.
• Built strong teamwork, communication, reliability, and problem-solving skills in fast-paced job-site environments.

High School Coursework - Primavera Online High School Phoenix, AZ