General Manager - Chalmers & Kubeck South - Cayce, SC
(2014-08)
Lead all day-to-day operations for a regional industrial service branch supporting major manufacturing facilities with machine shop, valve repair, and actuation services. Responsible for safety, quality, profitability, compliance, staffing, and strategic growth.
- Transformed branch from unprofitable to profitable within first year of leadership; increased profitability consistently for ten consecutive years.
- Highest gross profit branch and best labor utility percentage among 12 company branches.
- Developed and implemented Control Valve Quality Manual for CK South.
- Successfully negotiate contracts with governmental and private sector clients.
- Maintain audit readiness for Manufacturer and National Board inspections.
- Manage full branch budget including shop supplies, consumables, equipment, and labor costs.
- Monitor financial performance, bookings reports (BR), and open order reports (OOR) to ensure revenue targets and on-time delivery.
- Partner with outside sales team to develop growth strategies and increase service revenue.
- Conduct daily operations meetings with front-line managers to review workload, resolve issues, and align priorities.
- Provide weekly revenue estimates and updates to Controller.
- Ensure all products (new and serviced) meet customer specifications and industry code standards.
- Investigate and resolve all Non-Conformances (NCRs).
- Lead interviewing, hiring, performance management, disciplinary actions, and terminations.
- Conduct annual performance reviews and establish performance goals.
- Minimize unbillable overtime and optimize workforce productivity.
- Lead monthly safety meetings and drive 5S and continuous improvement initiatives.
Operations Manager - Chalmers & Kubeck South - Cayce, SC
(2011 - 2014)
Directed daily facility operations, ensuring safety compliance, quality standards, and on-time delivery of products and services.
- Led daily coordination meetings with General Manager and front-line leadership.
- Managed OOR and ensured accurate, timely completion of customer orders.
- Quoted in-shop repairs and field service outages.
- Oversaw QMS compliance and adherence to industry-specific code standards.
- Managed staffing coordination with GM and HR.
- Controlled unbillable overtime and improved operational efficiency.
- Maintained inventory accuracy in partnership with warehouse team.
- Advanced 5S and continuous improvement processes to enhance productivity without compromising safety or quality.
Valve Technician - Chalmers & Kubeck South - Cayce, SC
(2008 - 2011)
- Troubleshot, inspected, installed, and tested safety relief valves in shop and field environments.
- Installed and replaced valve components per factory and customer specifications.
- Completed detailed field service documentation and time reporting.
- Participated in monthly safety and site-specific training programs.
Owner - Sugar River Machine Company - Newport, NH
(1999 - 2008)
Owned and operated R&D machine shop specializing in short-run and prototype parts for automotive, plasma-cutting, and pharmaceutical industries.
- Operated lathes, mills, grinders, and advanced machine tool equipment.
- Partnered with engineers to troubleshoot, design, and manufacture prototype components prior to full-scale production.
- Coordinated subcontractor services for secondary processes (heat treatment, anodizing, etching).
- Managed financials, customer relationships, scheduling, procurement, and daily operations.
