KEVIN ESCOBAR
Hackensack, NJ
Kescobar2988@gmail.com
PROFESSIONAL SUMMARY
Results-driven automotive parts professional with more than 10 years of experience supporting high-volume dealership operations, inventory management, wholesale and retail sales, and customer service. Proven track record of leading daily departmental functions, training team members, maintaining inventory accuracy, and optimizing operational efficiency. Skilled in building strong customer relationships, coordinating with service departments and vendors, and managing complex parts procurement processes.
Proficient in CDK and Microsoft Office, with a reputation for reliability, attention to detail, and delivering exceptional service in fast-paced environments.
PROFESSIONAL EXPERIENCE
FETTE INFINITI | Clifton, NJ
Parts Department Counterperson | 2018–Present
- Manage daily parts operations supporting service technicians, retail customers, and wholesale accounts.
- Process parts orders, returns, exchanges, warranty claims, and core returns while maintaining a high level of accuracy.
- Maintain inventory levels through cycle counts, stock replenishment, inventory audits, and organization of warehouse stock.
- Train and assist new team members on dealership procedures, inventory systems, and customer service standards.
- Coordinate with vendors and manufacturers to source parts, expedite orders, and resolve supply issues.
- Prepare and review daily operational reports, wholesale order reports, tire order reports, and inventory documentation.
- Build and maintain strong relationships with retail and commercial customers through proactive communication and follow-up.
- Open and close the parts department, ensuring operational readiness and adherence to dealership procedures.
- Support warranty return processing and vendor credit reconciliation.
- Collaborate with department leadership to improve workflow efficiency, inventory accuracy, and customer satisfaction.
- Operate forklifts and manage engine cores, transmission cores, pallet deliveries, and warehouse logistics.
- Utilize CDK and Microsoft Office applications to manage inventory, reporting, and customer transactions.
FETTE INFINITI | Clifton, NJ
Parts Department Counterperson | 2013–2016
- Assisted customers and service technicians with parts identification, ordering, and fulfillment.
- Managed inventory control activities, including stocking, receiving, and cycle counting.
- Processed retail, wholesale, and internal service transactions.
- Maintained accurate records of inventory movement and customer orders.
- Provided exceptional customer service in a fast-paced dealership environment.
SKILLS
- Inventory Management
- Parts Operations
- Wholesale & Retail Parts Sales
- Customer Service
- Vendor Relations
- Staff Training & Onboarding
- Warranty Processing
- Inventory Auditing
- Logistics & Warehouse Operations
- CDK Dealer Management System
- Microsoft Excel
- Microsoft Word
- Microsoft Office Suite
- Reporting & Documentation
- Problem Solving
- Team Leadership
- Organizational Skills
ADDITIONAL QUALIFICATIONS
- More than 10 years of automotive parts experience.
- Extensive knowledge of Infiniti and OEM parts operations.
- Experienced in high-volume dealership environments.
- Strong communication skills with customers, vendors, and internal departments.
- Proven ability to manage multiple priorities while maintaining accuracy and efficiency.
