Kevin Farias

MS candidate in Business Analytics and Project Management at the University of Connecticut (GPA: 3.6) with 5+ years of experience leveraging data, KPI analysis, and process improvement to drive business performance. Skilled in SQL, Python, R, Salesforce, and stakeholder management.

Team Manager - PosiGen - Remote

(2020-11 - 2025-08)

• Led a team of 6–10 professionals, driving performance through KPI monitoring, coaching, and data-informed decision-making.
• Increased team conversion rates by 30% through workflow improvements and KPI-driven coaching.
• Managed Salesforce CRM pipelines and reporting, ensuring accurate tracking of leads, activities, and performance indicators.
• Analyzed operational data and generated reports to support forecasting, resource allocation, and strategic planning.

Assistant Manager - Extra Space Storage - Danbury, CT

(2019-04 - 2020-11)

• Oversaw daily operations, scheduling, customer engagement, and performance monitoring for a high-volume facility.
• Contributed to the #1 regional performance ranking through operational improvements and performance monitoring.
• Tracked operational metrics, maintained business records, and supported data-driven decision-making initiatives.
• Traveled nationally to support onboarding and training initiatives for new employees.

Customer Service Representative / Compliance Mentor - Eastern Account Systems - Danbury, CT

(2014-09 - 2019-04)

• Utilized Excel-based reporting and analysis to monitor operational and compliance performance metrics.
• Maintained regulatory documentation and supported adherence to organizational compliance standards.
• Mentored and trained new employees, facilitating onboarding and process adoption.
• Collaborated across teams to improve service quality, operational consistency, and compliance outcomes.

MS - Business Analytics & Project Management - University of Connecticut (2027-05)