Customer Operations Supervisor at American Wagering Inc (2023-01 – Present)
- Review and verify account registrations to maintain data accuracy and prevent fraud
- Process win/loss statements and financial documentation
- Manage high-volume customer inquiries, resolve issues in timely manner
- Respond to Customer Support emails in a timely manner
- Train and support team members to improve performance
- Work with internal departments to streamline processes
Admin Supervisor at American Wagering Inc (2021-08 – 2023-08)
- Review and verify account registrations to maintain data accuracy and prevent fraud
- Process win/loss statements and financial documentation
- Manage high-volume customer inquiries, resolve issues in timely manner
- Respond to Customer Support emails in a timely manner
- Train and support team members to improve performance
- Work with internal departments to streamline processes
Store Associate/Custodial at In-N-Out Burger (2016-06 – 2025-04)
- Delivered high-quality customer service in a fast-paced environment while maintaining company standards
- Trained new employees on procedures, safety, and service expectations
- Demonstrated strong teamwork and adaptability during peak hours
- Worked various positions like cashier, drive thru, fry station and prep station
Merchandise Stocker at Sams Club (2020-12 – 2021-06)
- Maintained organized and visually appealing merchandise displays to enhance customer experience
- Monitored product quality and inventory levels
- Assisted members by identifying needs and providing efficient service
- Completed assigned stocking and merchandising tasks within deadline
Call Center Representative at Sutherland Global/Airbnb (2019-03 – 2020-05)
- Provided high-level customer support, resolving account and service issues efficiently
- Investigated and mediated customer cases to achieve fair and timely resolutions between two parties
- Consistently met performance metrics for customer satisfaction and case handling
Enumerator at U.S Census Bureau (2020-08 – 2020-10)
- Conducted in-person interviews to collect accurate census data
- Educated residents on the importance of census participation
- Maintained confidentiality and accuracy in all data collection
- Reported findings and progress to supervisors daily
