Kevin Killeen

Energetic Leader with twenty-seven years of Slot Operations experience with twenty-four of those years in a Supervisory position. Handles multiple responsibilities simultaneously while consistently delivering exceptional Guest service. Strong communication and interpersonal abilities.

Slot Operations Dual-Rate Shift Manager - Mohegan Sun Casino - Mohegan Sun Casino

(2002-08)

• Assume the responsibilities of the Shift Manager in their absence and reports to Shift Manager.
• Data entry.
• Resolving Guest disputes that have escalated.
• Payment of jackpots $75000 and above.
• Coordinate activities with other departments.

Slot Floor Manager - Mohegan Sun Casino

(2001-08)

• Ensure prompt service to Guests and positive Guest experiences.
• Responsible for overseeing Slot gaming areas.
• Coach, recognize, and develop Slot Attendants.
• Completing IRS documents. SARC, W2-G, 1042S, W-9, 5754.
• Documenting and reporting incidents.
• Investigate and resolve Guest disputes and claims.

Slot Attendant - Mohegan Sun Casino

(1998-09 - 2001-08)

• Pay Jackpots and handpays.
• Assist Guests with Slot machine explanations and general Guest service.
• Remedy minor machine malfunctions.

High School Diploma - Griswold High School (1994-06)