Security Officer - Constellis Security Services, Aerospace Corp. - Chantilly, VA
(2026-06)
- Provide internal and external building security, employee/visitor badge access and SCIF arming and disarming request from the Security Control Center.
I.T. Director - Office of U.S. Senator Thomas R. Carper, U.S. Senate - Washington, D.C.
(2021-03 - 2025-01)
- Provided office staff (DC and State) with technical support for computer, mobile device, network and application issues.
- Created, administered and terminated network and exchange (Outlook) email accounts for the office staff as directed by the Chief of Staff and Office Manager.
- Maintained computer and mobile device inventory databases for tracking and accountability purposes.
- Provided office staff with training and support for internet specific applications.
- Ordered replacement computers, mobile devices and peripherals as needed or requested by staff personnel.
- Worked with the Sergeant At Arms (SAA) Mobile Communications Services to request overseas cell service for office staff as needed.
Systems Administrator - DMI Enterprises, Department of State - Washington, D.C.
(2020-06 - 2021-02)
- Monitored the Remedy ticket queue for trouble ticket request and responded within SLA guidelines.
- Provided end users with support for computer peripheral hardware and software issues.
- Provided end users with support for network peripheral connectivity issues.
- Assisted end users with local or network drive data recovery issues.
- Re-imaged workstations with a Department of State authorized classified or unclassified computer image depending on the computer's DoS classification.
- Modified end user active directory accounts as instructed.
- Assisted end users with initial domain account workstation profile setup.
Google Technical Support Administrator - Belcan Government Services, Department of State - Washington, D.C.
(2014-04 - 2020-06)
- Tracked Google account licenses for the Department of State Foreign Affairs Network (FAN).
- Created, administered and terminated FAN Google account access for Department of State personnel worldwide, as directed by the IRM/FO/OII Division Chief.
- Provided Foreign Affairs Network users with support for Google account access and G-Suite issues.
- Documented FAN Google support functions in SOP file format for Government and Contractor employee personnel.
- Shipped and tracked ChromeBooks and Wireless AP (Access Point) units to embassies and consulates worldwide.
- Maintained a worldwide hardware inventory database of Foreign Affairs Network IT assets.
