Kevin Lumbila

Entry-level IT Support and Desktop Support professional with hands-on experience helping users solve technology problems, setting up and supporting devices and digital systems, troubleshooting hardware/software issues, and building technology solutions for clients. AWS Certified CloudOps Engineer – Associate with practical experience in AWS IAM, Lambda, DynamoDB, Python/boto3, JSON, permissions, ARNs, and AWS Console troubleshooting. Strong customer-service background with the ability to explain technical problems clearly, diagnose issues, and guide users toward practical solutions.

Social Media Coordinator - Minds in Motion Child Care - Silver Spring, MD

• Managed the organization's social media accounts and helped maintain a professional, consistent online presence.
• Planned, created, edited, and published photos, videos, captions, graphics, announcements, and promotional content.
• Photographed events, activities, staff, and program moments and turned them into engaging digital content.
• Managed content calendars, scheduled posts, monitored engagement, and responded to audience questions/messages when appropriate.
• Collaborated with staff to turn programs and events into clear digital communications and promotional campaigns.
• Organized digital media and used online platforms and creative tools to maintain an efficient content workflow.
• Monitored audience engagement and adjusted content based on performance and communication goals.

Independent Technology Consultant - Upwork & Fiverr - Remote

• Served 30+ customers as an independent technology consultant, helping clients build, improve, and troubleshoot digital systems and technology solutions.
• Gathered client requirements, identified technical needs, recommended practical solutions, and guided customers through implementation.
• Helped clients build systems, applications, workflows, websites, and technology-based processes from project requirements through testing and delivery.
• Provided technical troubleshooting, revisions, documentation, and user guidance while communicating solutions in clear, non-technical language.
• Contributed to AgriAfrica, an AI-powered agriculture application designed to help the agriculture industry plan, grow, and sell crops more efficiently.
• Worked independently across multiple projects, researching unfamiliar technologies and solving technical problems to meet customer goals.

Parts Manager - AutoZone - Maryland

• Provided front-line technical assistance to customers by diagnosing vehicle problems, identifying the correct parts, and recommending practical solutions.
• Developed detailed knowledge of automotive parts, applications, and warehouse organization to quickly locate and provide the correct products.
• Used OBD diagnostic scanner tools to help identify vehicle issues and explain possible causes and solutions to customers.
• Performed oil changes, battery replacements, light-bulb replacements, and other routine automotive services.
• Researched customer vehicle issues, looked up compatible parts and repair information, and guided customers to the best solution.
• Entered sales and product information into company computer systems and maintained accurate transaction records.
• Handled management responsibilities including closing procedures, counting registers/drawers, verifying safe balances, and recording daily sales.
• Maintained strong customer service while balancing technical troubleshooting, inventory, computer systems, sales, and daily operations.

Associate of Science - Computer Science - Frederick Community College