Kevin McCusker

More than a dozen years of professional experience in Management, Training and Leadership. 5 years experience in land surveying and AutoCAD drafting. Part 107 Licensed. Will be pursuing a degree in land surveying for licensure.

FIELD CREW CHIEF - TAUPER LAND SURVEY - Oxford, MA

(2023-09)

• Ran surveying equipment and data collection in the field
• Recovered and researched live boundary evidence in the field
• Researched deeds and land maps in town halls
• Performed flood certifications to FEMA standards
• Worked with Carlson SurvCE
• Ran up to 4 man field crews
• Trained new hires
• Supervised and coordinated with contractors for construction surveying and staking
• Surveyed substations, transmission line boundaries, wires crossings, transmission line upgrades and construction for National Grid and Rhode Island Energy
• Part 107 Licensed Drone operator
• Performed photogrammetry aerial surveys

FIELD CREW CHIEF/FIELD CREW - ANGUS McDONALD, GARY SHARPE & ASSOCIATES - Old Saybrook, CT

(2021-05 - 2023-09)

• Ran surveying equipment and data collection in the field
• Recovered and researched live boundary evidence in the field
• Researched deeds and land maps in town halls
• Performed flood certifications to FEMA standards
• Worked with AutoCAD Civil3D drafting field points

LOSS PREVENTION AGENT - SEPHORA - Danbury & West Hartford, CT; Holyoke, MA

(2019-12 - 2020-06)

• Managed three retail stores in Connecticut and Massachusetts
• Opened, investigated, and collaborated with the FBI on a $40,000 interstate organized retail crime case
• Partnered with management, local law enforcement, mall security, and other stores' loss prevention teams to reduce theft; achieved 400% above average apprehensions
• Trained management and associates in customer service and proper procedures to reduce shrink; operated Exacq Security vision surveillance cameras
• Met biweekly with directors to discuss loss prevention opportunities and celebrate achievements with associates

ASSISTANT STORE MANAGER - DESIGNER SHOW WAREHOUSE - North Haven, Newington & Danbury, CT

(2015 - 2019)

• Oversaw staff of 25 and trained new associates; managed staff scheduling and payroll
• Managed and tracked daily losses and monthly loss prevention assessments
• Reduced sales shrink/theft to second highest reduction in company
• Exceeded annual sales and made bonus
• Supervised operations, merchandising, inventory, and backroom organization
• Grew customer information capture for advertising, email rewards, and promotions
• Created superior customer service experience with managers and sales associates

BRAND DELIVERY & OPERATIONS MANAGER - VICTORIA'S SECRET - Meriden, CT

(2014 - 2015)

• Managed more than 25 supervisors, associates, and cashiers
• Customer sales lead, delivered overall growth for three consecutive quarters; reduced shrink for three inventory cycles
• Created superior customer service experience through cash wrap associates
• Supervised and implemented scheduling and payroll management
• Validated backroom organization and flow of merchandise to keep sales floor stocked
• Maintained continued growth in loyalty by signing up customers for store credit cards; exceeded customer phone and email capture goals

ASSET PROTECTION AGENT - ABERCROMBIE & FITCH - Farmington, Manchester & Meriden, CT

(2012 - 2014)

• Assisted with reducing shrink/theft in six stores for four consecutive inventory cycles
• Investigated and detected internal theft cases; achieved 50% above average external apprehension numbers
• Partnered with local law enforcement, mall security, management, and retail loss prevention teams to bridge gaps with information sharing
• Trained asset protection agents, associates, and management using highest degree of professionalism
• Completed biweekly audits of stores asset protection compliance
• Identified and assisted in resolution of internal theft by senior loss prevention leader

LEAD STOCK MANAGER - GILLY HICKS/ABERCROMBIE - Farmington, CT

(2011 - 2012)

• Supervised and trained 20 impact team members with stockroom standards, assigned work and tracked schedules
• Maintained and taught critical processes demanded by company standard
• Assisted in deterring internal theft and dishonesty
• Scanned and processed shipment boxes, organized stockroom merchandise, and maintained all inventory
• Assisted manager with damaged merchandise inventory, reported on store and stockroom performance and issues

LEAD SALES ASSOCIATE - AMERICAN EAGLE OUTFITTERS - Farmington, CT

(2010 - 2011)

• Set example of superior customer service for other employees
• Achieved top percentage in loyalty program capture as cashier
• Lead associate for store inventory
• Coached associates, built fixtures, set up marketing displays under deadline

STOCK MANAGER - ABERCROMBIE & FITCH - Farmington, Manchester & Meriden, CT

(2007 - 2010)

• Helped reduce shrink from 37 to three units per week by reporting and deterring internal and external theft
• Assisted store manager with interviews and training for impact team members and inventory procedures
• Achieved top stockroom in organization, audit scores, and store scorecards

ENUMERATOR - UNITED STATES CENSUS BUREAU - Rocky Hill, CT

(2010 - 2010)

• Trained employees and took fingerprinting samples for background checks
• Collected census data from assigned districts
• Renewed contract for Phase 2, which dealt with problem data collection

Business administration - SAINT MICHAEL'S COLLEGE

High School Diploma - NORTHWEST CATHOLIC HIGH SCHOOL (2005)