FIELD CREW CHIEF - TAUPER LAND SURVEY - Oxford, MA
(2023-09)
- Ran surveying equipment and data collection in the field
- Recovered and researched live boundary evidence in the field
- Researched deeds and land maps in town halls
- Performed flood certifications to FEMA standards
- Worked with Carlson SurvCE
- Ran up to 4 man field crews
- Trained new hires
- Supervised and coordinated with contractors for construction surveying and staking
- Surveyed substations, transmission line boundaries, wires crossings, transmission line upgrades and construction for National Grid and Rhode Island Energy
- Part 107 Licensed Drone operator
- Performed photogrammetry aerial surveys
FIELD CREW CHIEF/FIELD CREW - ANGUS McDONALD, GARY SHARPE & ASSOCIATES - Old Saybrook, CT
(2021-05 - 2023-09)
- Ran surveying equipment and data collection in the field
- Recovered and researched live boundary evidence in the field
- Researched deeds and land maps in town halls
- Performed flood certifications to FEMA standards
- Worked with AutoCAD Civil3D drafting field points
LOSS PREVENTION AGENT - SEPHORA - Danbury & West Hartford, CT; Holyoke, MA
(2019-12 - 2020-06)
- Managed three retail stores in Connecticut and Massachusetts
- Opened, investigated, and collaborated with the FBI on a $40,000 interstate organized retail crime case
- Partnered with management, local law enforcement, mall security, and other stores' loss prevention teams to reduce theft; achieved 400% above average apprehensions
- Trained management and associates in customer service and proper procedures to reduce shrink; operated Exacq Security vision surveillance cameras
- Met biweekly with directors to discuss loss prevention opportunities and celebrate achievements with associates
ASSISTANT STORE MANAGER - DESIGNER SHOW WAREHOUSE - North Haven, Newington & Danbury, CT
(2015 - 2019)
- Oversaw staff of 25 and trained new associates; managed staff scheduling and payroll
- Managed and tracked daily losses and monthly loss prevention assessments
- Reduced sales shrink/theft to second highest reduction in company
- Exceeded annual sales and made bonus
- Supervised operations, merchandising, inventory, and backroom organization
- Grew customer information capture for advertising, email rewards, and promotions
- Created superior customer service experience with managers and sales associates
BRAND DELIVERY & OPERATIONS MANAGER - VICTORIA'S SECRET - Meriden, CT
(2014 - 2015)
- Managed more than 25 supervisors, associates, and cashiers
- Customer sales lead, delivered overall growth for three consecutive quarters; reduced shrink for three inventory cycles
- Created superior customer service experience through cash wrap associates
- Supervised and implemented scheduling and payroll management
- Validated backroom organization and flow of merchandise to keep sales floor stocked
- Maintained continued growth in loyalty by signing up customers for store credit cards; exceeded customer phone and email capture goals
ASSET PROTECTION AGENT - ABERCROMBIE & FITCH - Farmington, Manchester & Meriden, CT
(2012 - 2014)
- Assisted with reducing shrink/theft in six stores for four consecutive inventory cycles
- Investigated and detected internal theft cases; achieved 50% above average external apprehension numbers
- Partnered with local law enforcement, mall security, management, and retail loss prevention teams to bridge gaps with information sharing
- Trained asset protection agents, associates, and management using highest degree of professionalism
- Completed biweekly audits of stores asset protection compliance
- Identified and assisted in resolution of internal theft by senior loss prevention leader
LEAD STOCK MANAGER - GILLY HICKS/ABERCROMBIE - Farmington, CT
(2011 - 2012)
- Supervised and trained 20 impact team members with stockroom standards, assigned work and tracked schedules
- Maintained and taught critical processes demanded by company standard
- Assisted in deterring internal theft and dishonesty
- Scanned and processed shipment boxes, organized stockroom merchandise, and maintained all inventory
- Assisted manager with damaged merchandise inventory, reported on store and stockroom performance and issues
LEAD SALES ASSOCIATE - AMERICAN EAGLE OUTFITTERS - Farmington, CT
(2010 - 2011)
- Set example of superior customer service for other employees
- Achieved top percentage in loyalty program capture as cashier
- Lead associate for store inventory
- Coached associates, built fixtures, set up marketing displays under deadline
STOCK MANAGER - ABERCROMBIE & FITCH - Farmington, Manchester & Meriden, CT
(2007 - 2010)
- Helped reduce shrink from 37 to three units per week by reporting and deterring internal and external theft
- Assisted store manager with interviews and training for impact team members and inventory procedures
- Achieved top stockroom in organization, audit scores, and store scorecards
ENUMERATOR - UNITED STATES CENSUS BUREAU - Rocky Hill, CT
(2010 - 2010)
- Trained employees and took fingerprinting samples for background checks
- Collected census data from assigned districts
- Renewed contract for Phase 2, which dealt with problem data collection
