Kevin Scharr

I have a number of years of experience in multiple roles as a strategic problem solver, that I believe make me an ideal candidate.

As a Customer Support Representative at Wizards of the Coast, I developed strong relationships not only with customers but also designers, engineers and the Customer Service team members and management. This position demanded clear, concise and positive communication skills as well as consistent messaging with my fellow agents.

I worked as the Department Coordinator for Outsourcing and Roto/Paint at Encore VFX, which provides special effects for TV and film such as Doom Patrol and His Dark Materials. There I managed the detailed revisions and executed programs, by acting as a liaison between our clients, outsourced artists and our internal departments to maintain clarity and continuity. It was important to track revisions for management review to ensure task completion and coverage of our goals for each shot.

Software QA Associate: Endless Adventures Inc Currently 

• Recreating and documenting known bugs to identify root cause
• Ad hoc investigations of new features to identify bugs and confirm successful implementation

• Managed a team of QC artists to ensure quality of outsourced work
• Defined scope of work and obtained quotes for tasks and documented ETAs
• Facilitated communication from show's producers to outsourced teams
• Met deadlines and managed outsourcing budgets
• Attention to detail for maintenance of continuity and quality VFX

• Worked with Engineering team at Creodent Prosthetics
• Inspected unique dental implants for precision and fit within standards
• Analyzed trends to ensure peak production 
• Provided feedback to engineers, which improved output

• Executed QA testing protocol, documented and effectively communicated bugs
• Provided support for digital and tabletop Wizards of the Coast products
• Staffed chat and phone lines to resolve issues and answer customer questions 
• Relayed product trends to the management team through UserVoice database

• Trained, mentored and managed lifeguards
• Coordinated and provided direction for parks and facilities
• Complied with Red Cross guidelines and certifications

Bachelor's Degree in Communication, Media Studies & Production