Kevin Segura

IT Professional with 8+ years of experience in IT support, administration, and IT service management, with progressive experience in infrastructure, cloud services, identity and access management, and cybersecurity. Experienced in administering Microsoft 365, Azure, Active Directory, Intune, Exchange, and SharePoint across operations in 5 countries and supporting more than 12,000 users. Strong background in identity and access management, L1/L2/L3 support, security alert monitoring, phishing analysis, software licensing, cost optimization, vendor coordination, and continuous improvement initiatives.

Currently pursuing professional growth in Cybersecurity, IAM, and Cloud Security, while maintaining strong expertise in Microsoft 365, IT Administration, and Infrastructure.

TI Services Analyst at Grupo Numar S.A. (2026-01 – Present)

• Administer Microsoft 365, Azure, Exchange Online, SharePoint, OneDrive, and Intune across operations in 5 countries and supporting more than 12,000 users.
• Administer Active Directory, managing identities, groups, permissions, access, policies, and account lifecycle through Onboarding and Offboarding processes.
• Administer corporate email and collaboration services, including configuration, permissions, and incident resolution.
• Perform N1 cybersecurity activities, including security alert monitoring, phishing analysis, and implementation of preventive controls through Microsoft Intune.
• Manage domains, DNS, and backup services, contributing to the availability and continuity of IT services.
• Manage software licensing across Microsoft 365, Adobe, AutoCAD, and other platforms, including usage analysis and proposals for cost optimization and reduction.
• Analyze KPIs and operational metrics, manage service desk activities, and participate in continuous improvement initiatives.
• Provide L1/L2/L3 technical support and resolve incidents across corporate IT services.

IT Services Administrator at Grupo Numar S.A. (2024-03 – 2026-01)

• Administered SaaS platforms and corporate technology services.
• Managed and supervised IT inventory and technology assets.
• Managed corporate IT procurement, quotations, and acquisition of equipment and technology services.
• Planned and executed technology projects.
• Oversaw N1 cybersecurity activities and provided N3 technical Support.
• Coordinated with users, vendors, and internal teams to ensure IT service management and continuity.

IT Support Technician at Grupo Numar S.A. (2022-04 – 2024-01)

• Provided L1/L2/L3 support and maintenance for desktops, laptops, and printers.
• Administered AVAYA and Grandstream telephony systems.
• Worked with AnyDesk, VPN, and Windows operating systems.

Support Technician IT at Casa Blanca (2021-10 – 2022-04)

• Installed and maintained computer equipment and IP CCTV systems
• Performed basic server installation and provided support for AVAYA and Avtech systems.
• Created and managed user accounts in Active Directory and Microsoft 365.
• Provided basic network, remote, and on-site support, as well as OneDrive backup management.

Help Desk Analyst IT at Hologic Surgical (2019-10 – 2021-04)

• Provided technical support and managed user accounts through Active Directory and Microsoft 365.
• Performed basic server maintenance and managed backups using Dropbox, OneDrive, and Box.
• Supported Cisco/AVAYA telephony, printers, Thin Clients, and software applications.
• Monitored and responded to phishing alerts while providing L1/L2 technical support.

Degree in Information Security and Cybersecurity – Universidad Fidélitas

Technical Diploma in Software Development – CTP de Carrizal (2017)

High School Diploma – CTP de Carrizal (2017)