Security Officer at City Security (2025-11 – Present)
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential hazards and unauthorized access.
- Responded promptly to incidents, ensuring appropriate reporting and documentation.
Amazon Delivery Driver at AMAZON DSP (2024-08 – 2025-12)
- Conducted pre-trip inspections to ensure vehicle safety and reliability.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
Driver at UBER (2023-05 – 2024-05)
- Communicated with riders to confirm pickup locations and expectations.
- Utilized GPS systems to optimize routes for timely arrivals.
- Provided excellent customer service by addressing rider inquiries promptly.
Delivery Driver at AMAZON (2022-05 – 2023-06)
- Delivered food orders promptly to customers in various locations.
- Provided delivery status updates and clarified special instructions to enhance customer experience.
- Navigated routes efficiently using GPS technology and mapping applications.
- Addressed customer inquiries and complaints with professionalism, contributing to positive customer relations.
- Resolved customer inquiries and complaints professionally and effectively.
Delivery Driver at DOOR DASH (2020-10 – 2021-11)
- Delivered food orders promptly to customers in various locations.
- Communicated with customers regarding delivery status and special instructions.
- Navigated routes efficiently using GPS technology and mapping applications.
Delivery Driver at UPS (2020-07 – 2020-11)
- Transported and safely delivered items to prevent damage or loss.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Customer Service Representative at ALIGHT SOLUTIONS (2018-08 – 2019-08)
- Resolved customer complaints through effective communication and problem-solving.
- Provided accurate information about account details and service offerings.
- Maintained a high level of product knowledge to assist customers effectively.
Enumerator at US CENSUS BUREAU (2018-08 – 2019-02)
- Utilized handheld devices for data entry and record-keeping.
- Collaborated with team members to address challenges during data collection.
- Submitted completed surveys and reports to supervisory staff promptly.
- Conducted household interviews and administered questionnaires to obtain demographic data.
Security Guard Officer at GLOBAL SOLUTIONS (2016-09 – 2018-04)
- Monitored premises to ensure safety and security of all personnel.
- Prepared detailed reports on incidents and daily activities for management review.
- Trained new security staff on protocols and emergency response procedures.
- Verified identification of visitors before allowing them entry into the building.
- Monitored security cameras and conducted regular patrols to ensure safety of premises.
- Prepared detailed incident reports with proper documentation of evidence collected at the scene.
- Enforced rules and regulations regarding access control for individuals entering the facility.
Security Guard at SAN JAC SECURITY (2016-03 – 2016-08)
- Prepared detailed reports on security incidents for management review.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
Server/VIP Cocktail Waitress at SHELL HOUSTON OPEN GOLF TOURNAMENT (2015-03 – 2016-08)
- Provided exceptional service to guests during large-scale golf tournament events.
- Maintained cleanliness and organization of dining areas throughout the tournament.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
Sale Associate/Cashier at KOHL'S DEPARTMENT STORES (2013-08 – 2015-09)
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Organized and curated merchandise displays to attract customer attention and drive sales.
- Handled customer complaints with professionalism and patience.
- Resolved customer complaints with professionalism and empathy to ensure satisfaction and loyalty.
Benefits Specialist/Verification Specialist at AON HEWITT (2014-10 – 2015-06)
- Managed enrollment processes for health, retirement, and wellness programs.
- Evaluated and recommended improvements to benefit plans based on industry trends.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
Security Officer at METRO ONE LPSG (2013-01 – 2014-09)
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Warehouse Associate at AMAZON (2013-08 – 2013-11)
- Loaded and unloaded trucks while adhering to safety protocols at all times.
- Assisted in preparing orders for shipment, ensuring accuracy and completeness.
- Collaborated with team members to streamline processes and improve workflow efficiency.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Received deliveries, scanned packages, and updated orders in internal database.
Cashier/Bakery Associate at SSP AMERICA (2010-05 – 2012-09)
- Assisted customers with inquiries and resolved issues promptly.
- Maintained cleanliness and organization in the checkout area at all times.
- Trained new cashiers on procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
Security Officer at ABM SECURITY (2012-04 – 2012-07)
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Monitored CCTV systems to ensure safety and security of premises.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Cook/Cashier Specialist at SONIC DRIVE-IN (2006-06 – 2007-08)
- Prepared and cooked food items according to SONIC DRIVE-IN recipes.
- Operated kitchen equipment and tools efficiently and safely.
- Collaborated with team members to ensure timely food preparation.
- Monitored inventory levels and communicated needs for supplies.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
