Keynia Wood

Customer-focused professional with 8+ years of experience in customer service, retail sales, banking, cash handling, and hospitality. Skilled in communicating with customers, resolving problems, processing transactions accurately, multitasking in fast-paced environments, and maintaining a professional and positive customer experience. Strong attention to detail with experience handling sensitive financial transactions, sales activities, customer inquiries, and daily operational responsibilities.

Seeking a remote customer service, customer support, data entry, sales support, or technology-focused position where strong communication, problem-solving, and organizational skills can contribute to team and company success.

Carryout / Host at Bob Evans (2023-12 – 2025-09)

Provided friendly and professional customer service in a fast-paced environment.

• Prepared customer orders accurately while maintaining attention to detail and efficiency.
• Processed customer payments and balanced transactions accurately at the end of shifts.
• Assisted customers with questions, orders, seating, and general service needs.
• Multitasked between customer requests, order preparation, payments, and daily responsibilities.

Bank Teller at Bank Teller (2023-05 – 2023-08)

Processed cash and credit transactions accurately while maintaining transaction records and balancing totals.

• Handled cash, checks, money orders, official checks, and other financial transactions.
• Maintained accuracy and attention to detail while assisting customers with banking needs.
• Communicated professionally with customers and helped resolve questions and transaction concerns.
• Followed established procedures when handling sensitive financial information and transactions.

Sales Clerk at Goodwill (2021-05 – 2022-10)

Assisted customers with locating merchandise and completing purchases.

• Processed merchandise by scanning, pricing, organizing, and preparing items for sale.
• Maintained organized sales-floor areas and assisted with inventory and stocking responsibilities.
• Provided friendly customer service while helping customers with questions and purchases.

Sales Associate at Marshalls (2021-11 – 2022-04)

Provided professional customer service while assisting customers with merchandise selections and purchases.

• Operated cash registers and accurately processed payments, returns, and exchanges.
• Assisted customers with questions and helped create a positive shopping experience.
• Maintained a calm and professional approach while multitasking in a fast-paced retail environment.
• Supported sales-floor organization and maintained attention to detail throughout daily operations.

Diploma in Cosmetology Esthetician Specialty – The Creative Images Cosmetology Esthetician Specialty (2023 – 2025)

Associate Degree – Sinclair Community College (2017 – 2019)

High School Diploma – Stivers School for the Arts (2013 – 2016)