Call Center Representative - Atrium Staffing / Public Partnership LLC - New York, NY
(2025-03)
- Navigated multiple computer applications while conversing with customers.
- Completed high volume of inbound and outbound calls within deadlines.
- Resolved customer concerns, following internal database prompts and company scripts.
- Displayed positive, professional, and empathetic tone to deliver consistently superior service.
- Complied with data security and confidentiality policies to safeguard customer information.
- Followed up on unresolved issues to ensure customer satisfaction.
- Conducted outbound calls as necessary for various campaigns or follow-up purposes.
- Demonstrated excellent communication skills when interacting with diverse customers.
- Created and entered enrollment applications for new consumers in company database.
Dispatcher - City Link - Abilene, Texas
(2024-08 - 2025-02)
- Monitored vehicle locations and statuses using GPS tracking systems.
- Prioritized emergency calls and dispatched appropriate personnel as needed.
- Adjusted routes to account for traffic congestion, road closures, or accidents.
- Balanced cash drawer at beginning and end of each shift.
- Liaised with law enforcement agencies to report incidents involving company vehicles or employees.
- Enhanced customer service and satisfaction with expert handling of escalated complaints.
- Promoted and maintained courteous, high-quality customer service throughout transactions.
- Handled high volume of calls during peak hours while maintaining excellent customer service standards.
- Assisted callers with inquiries, routing calls, and providing information as needed.
Parking Lot Attendant - City of Abilene - Abilene, TX
(2024-08 - 2024-12)
- Conducted periodic equipment checks on ticket dispensers, gates, and other hardware essential for smooth operations.
- Collected money from existing guests based on time spent in lot.
- Operated cash register for daily transactions, ensuring accurate payment collection from patrons.
- Responded promptly to customer inquiries or complaints regarding fees, policies, or service quality.
- Verified ticket machine supplies and operations to keep equipment operational.
- Completed opening and closing duties.
401K Customer Service Representative - FIS (Fidelity Information Services) / T. Rowe Price - Remote, Texas
(2024-01 - 2024-06)
This was an 6 month contract position
- Answered customers questions regarding their employer sponsored retirement plans.
- Guided customers through and processed transactions such as withdrawal, loans, contribution decisions, rollovers.
- Guided and educated customers on their investments and options.
- Accurately documented, researched and resolved customer issues.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Managed high call volume with tact and professionalism
Customer Service Representative - Sitel Group / State Farm Insurance - Remote, TEXAS
(2021-06 - 2023-12)
- Navigate through multiple systems
- Ongoing training and skill development
- Maintained up-to-date knowledge of customer accounts
- Confirmed payments, refunds, etc.
- Resolved payment and order disputes
- Provided excellent technical support
- Anticipated needs and resolved problems to keep customers happy.
- Collaborated across departments to resolve customer-related issues.
- Managed customer calls efficiently in fast-paced call center environment.
Credit Specialist IV - First Financial Bank - Abilene, Texas
(2015-08 - 2021-05)
- Provided expert guidance on industry best practices for loan review processes.
- Participated in training sessions related to lending, credit risk, and regulatory requirements.
- Utilized various software programs to analyze borrower data efficiently.
- Reviewed loan files to ensure completeness and accuracy.
- Collaborated with loan officers and processors to resolve any identified problems.
- Performed quality control audits on new loans to identify potential issues.
- Conducted periodic reviews of commercial and consumer loans as needed.
- Resolved customer complaints quickly, employing knowledge of loan products, bank policies, and customer service strategies.
- Rectified application missing and incorrect information with proactive approach to reviewing documentation.
Administrative Assistant II - Helena Chemical Company - Merkel, Texas
(2010-08 - 2015-07)
- Answered customer questions about available products and services.
- Updated databases and spreadsheets regularly to track progress.
- Created and maintained spreadsheets with advanced Excel functions and calculations to develop reports and lists.
- Administered accounts payable, accounts receivable, and billing.
- Prepared financial statements for clients on monthly, quarterly, and annual basis.
- Balanced cash drawer at beginning and end of each shift.
- Kept inventory records updated and prepared standard reports for management review.
- Prepared documentation for inbound shipments, ensuring timely receipt into warehouse systems.
- Checked validity of truck seals before allowing access onto scale platform.
- Prepared daily reports of all incoming/outgoing shipments, including net weights, gross weights.
Certified Medical Assistant - Dr. Kapu - Anson, Texas
(2008-09 - 2010-08)
- Oversaw patient check-in by pulling charts, verifying data and organizing paperwork.
- Assisted clinicians with in-office procedures.
- Updated records in EHR system, carefully protecting patient information and verifying data.
- Administered injections, medications, and vaccinations as directed by physician.
- Collected and processed lab specimens for testing.
- Assisted with minor surgical procedures such as suturing or wound care.
- Assisted physicians during patient examinations and procedures.
- Safeguarded patient privacy and confidentiality in alignment with HIPAA protocols.
- Documented patient information, test results and status updates in [Software] EMR management system.
- Maintained team productivity by organizing charts, insurance forms, and patient documentation.
- Showed patients to examination rooms and prepared for physicians.
- Interviewed patients to obtain medical information and measure vital signs, weight and height.
