Khadija

Operations and documentation professional with 10+ years of experience across healthcare, residential services, behavioral care, and business operations. Strong background in records management, document review, data accuracy, reporting, scheduling, purchasing, compliance support, confidential information, and cross-functional communication. Experienced in supervising daily operations, maintaining organized documentation, identifying issues, and following established procedures.

Currently pursuing a Management Information Systems (MIS) transfer pathway to build technical and business systems expertise.

Program Coordinator / Site Supervisor - Howry Inc.

(2026-07)

• Oversee day-to-day site operations while ensuring activities follow organizational, licensing, safety, and regulatory requirements.
• Maintain operational records, financial documentation, schedules, purchasing information, and compliance records.
• Prepare quarterly and financial reports for management review and operational oversight.
• Coordinate staffing, training, schedules, supplies, service providers, and communication between staff and leadership.
• Review documentation for accuracy, completeness, and adherence to established procedures; identify issues requiring follow-up.

Mental Health Technician / Client Coordinator - AMFM Healthcare

(2026-08)

• Maintain timely documentation of client activities, observations, services, and daily operational information.
• Coordinate information between clients, nursing, clinical staff, and other team members.
• Follow established documentation, confidentiality, safety, and emergency-response procedures.
• Support daily workflows and communicate time-sensitive issues to the appropriate team members.

Direct Support Professional - ResCare / Dungarvin

(2025-11 - 2026-07)

• Entered, updated, and verified participant information while maintaining accurate electronic and written records.
• Reviewed documentation for completeness and compliance with established requirements.
• Coordinated appointments, transportation, schedules, and service-related documentation across multiple stakeholders.
• Maintained confidentiality and met required documentation deadlines.

PCA / HHA / ILS - Kalkaal Homecare

(2023-10 - 2025-09)

• Maintained confidential client files and service documentation with a high degree of accuracy.
• Tracked transactions, balanced records, and verified information for reporting purposes.
• Coordinated appointments, services, schedules, and community resources.
• Maintained organized records supporting compliance, auditing, and continuity of service.

Operational Manager - Nafisa's Studio

(2021-06 - 2024)

• Managed daily business operations, administrative workflows, scheduling, customer communications, and office activities.
• Maintained business records, transaction documentation, correspondence, and operational information.
• Processed payments, reconciled deposits, tracked financial information, and reviewed records for accuracy.
• Used Microsoft Office for documentation, reporting, correspondence, and recordkeeping.
• Coordinated schedules, service needs, vendors/service providers, and competing operational priorities.

Behavioral Analyst - Smart Therapy

(2019-02 - 2021-05)

• Performed data entry, record verification, and documentation review for client files.
• Reviewed records for accuracy, completeness, and compliance with established requirements.
• Maintained confidential information and communicated relevant information between clients, families, and service teams.
• Maintained organized electronic and written records.

PCA / HHA - Holistic Health

(2016-08 - 2018-11)

• Maintained accurate documentation and followed established procedures related to client services and safety.
• Coordinated care activities, monitored service plans, and maintained confidentiality.

English Language Teacher Assistant - StudyingPro - Tunisia

(2023-02 - 2023-06)

• Maintained records, coordinated educational activities, and communicated with students and educators.

Youth Leader - One2One

(2016-08 - 2017-05)

• Maintained documentation and schedules, coordinated activities, and followed organizational procedures.

Transfer Pathway - Management Information Systems (MIS) - North Hennepin Community College (2025)

High School Diploma - Champlin Park High School